Smart List Alerts
Smart Lists alerts provide visibility into new or frequently seen individuals across your organization. Smart Lists help streamline investigations by keeping results current and allowing you to exclude known individuals or existing lists.
You need at least Site Viewer permissions for the site the camera is in to create and manage Smart Lists.
Configure Smart List Alerts
After users configure a smart list, they can enable notifications for detections of new or unknown people.
Create Alert > Cameras
On the Command homepage, left navigation, click Alerts.
At the top left, click New Alert.
On Select Event, choose Camera > Smart List.
On Smart List:
Select the pre-configured smart list for this alert.
Click Next to continue.
On Person Type:
Select the person type you want to receive notifications for.
New Person - Unknown individual appearing a few times.
Frequently Seen - Unknown individual appearing repeatedly.
Click Done and continue with the alert notification schedule.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert notification.
Create Alert > Notification
On Notification, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.
Click Done and continue with the alert's optional settings, or finish the alert.
Optional settings
Create Alert > Operations
Toggle on Route to Operations to create a ticket from the alert.
(Optional) Select Ticket Instructions to add information to the ticket and click Done.
Click Done and continue to finish the alert.
Create Alert > Device Action
In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue to finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
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