Occlusion Alerts
Occlusion Alerts notify users when a camera’s view is blocked or obscured, helping security teams ensure that all cameras maintain clear visibility of key areas.
Occlusion Alerts may take up to one day to calibrate as the system learns the scene and creates a baseline reference image. Once this baseline is established, the camera will begin generating alerts when its view becomes obstructed.
When an occlusion occurs, the camera waits about two minutes before sending the alert to minimize false positives.
You need Site Admin permissions for the site a camera is in to configure occlusion alerts.
Cameras in LPR mode do not support occlusion alerts.
Configure occlusion alerts
Create Alert > Events
On the Command homepage, left navigation, click Alerts .
At the top, click New Alert.
On Select Event, choose Camera > Occlusion Detection.
On Cameras:
Choose to receive alerts from Sites or Individual Cameras.
Click Done to continue.
Click Done and continue with the alert notification schedule.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert notification.
Create Alert > Notification
On Notification, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.
Click Done and continue with the alert's optional settings, or finish the alert.
Optional settings
Create Alert > Operations
Toggle on Route to Operations to create a ticket from the alert.
(Optional) Select Ticket Instructions to add information to the ticket and click Done.
Click Done and continue to finish the alert.
Create Alert > Device Action
In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue to finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
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