# License Plate of Interest Alerts

Verkada’s License Plate of Interest (LPOI) feature allows you to define a list of license plates that will trigger an alert when detected.

To streamline and manage your License Plate of Interest (LPOI) list, you can:

* Categorize and organize profiles using custom tags.
* [Easily create and maintain alerts for specific plates.](#configure-alerts)
* Quickly find POI profiles by searching tags.
* Create custom tags for your POI profiles and then associate those profiles with those tags.
* [Associate POI profiles with LPOI profiles.](#associate-an-lpoi-with-a-poi)

{% hint style="warning" %}
LPOI is configured on a per-organization basis. The LPOI list is shared among all users of the organization. Email and SMS notifications are configured on a per-user basis. When you enable SMS or email notifications, you will get notifications for all LPOIs in the organization.
{% endhint %}

***

{% tabs %}
{% tab title="Configure LPOI" %}
{% hint style="danger" %}
You must be a Site Admin for at least one (1) site in your organization to create an LPOI event. See [Roles and Permissions for Command](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/users-and-permissions/roles-and-permissions-for-command) for more information.
{% endhint %}

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Cameras.**
{% endstep %}

{% step %}
**On the left navigation, select Vehicles.**
{% endstep %}

{% step %}
**On the left, under License Plate Lists, select LPOI.**
{% endstep %}

{% step %}
**At the top, click** <i class="fa-plus">:plus:</i>.
{% endstep %}

{% step %}
**On Add New License Plate to LPOI, select one of the following options:**

* **Add License Plate Manually.**
  1. Enter a license plate number.
  2. (Optional) Add a description.
  3. Click **Confirm.**
* **Bulk Upload from CSV File.**
  1. Download the CSV Template.
  2. Add your LPOIs to the template.
  3. Drop the file or choose a file to upload.

{% hint style="warning" %}
You will receive an email after the file upload, denoting successful and failed uploads. You can download a CSV with errors to correct the failed uploads.&#x20;
{% endhint %}

* **Select from Existing.**
  1. Search for or select the license plates from the list.
  2. Click **Confirm.**&#x20;
     {% endstep %}
     {% endstepper %}
     {% endtab %}

{% tab title="Associate an LPOI with a POI" %}
You can associate License Plate of Interest profiles with Person of Interest profiles. This makes it easier to review events when you investigate a specific person.

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Cameras.**
{% endstep %}

{% step %}
**On the left navigation, select People.**
{% endstep %}

{% step %}
**On the left, under People List, select People of Interest.**
{% endstep %}

{% step %}
**Select a person of interest.**

a. On the left, next to **License Plate,** click <i class="fa-plus">:plus:</i>.\
b. Search for or select a license plate to add it to the profile.\
c. Alternatively, if the plate is not already added to the Command, type the plate number into the search bar and click **Create a License Plate of Interest**.
{% endstep %}
{% endstepper %}
{% endtab %}

{% tab title="Configure alerts" %}

### Create Alert > Events

{% stepper %}
{% step %}
**On the Command homepage, in the left navigation, click Alerts.**
{% endstep %}

{% step %}
**At the top, click New Alert.**
{% endstep %}

{% step %}
**On Select Event, choose Camera > License Plate of Interest.**
{% endstep %}

{% step %}
**On Cameras:**

a. Choose to receive alerts from **All Cameras,** **Sites,** or **Individual Cameras**.\
b. Click **Done** to continue.
{% endstep %}

{% step %}
**On License Plate of Interest:**

a. Select **All, Specific License Plates,** or **License Plate Lists.**\
b. Click **Done** and continue with the alert [recipients](#create-alert-greater-than-recipients).
{% endstep %}
{% endstepper %}

### Create Alert > Recipients

{% hint style="warning" %}
To prevent excessive notifications, users are limited to 500 SMS messages per day, per user.
{% endhint %}

{% stepper %}
{% step %}
**On Recipients, add users individually or assign the alert to a group.**
{% endstep %}

{% step %}
**Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, or email notifications.**

<div align="left" data-with-frame="true"><img src="https://1795869993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FylYKicREo6JpuOJH4teK%2Fuploads%2Fgit-blob-a30e5c666efe865b169b36f277c2ab798ad76c5d%2F3a9609d9912905edd0f35abfff403a95e0b820c8.png?alt=media" alt="" width="289"></div>
{% endstep %}

{% step %}
**(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.**
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**notification schedule**](#create-alert-greater-than-notification-schedule)**.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Any recipient added to this alert will see it appear under the **Shared Alerts** section of their **Alerts** page.
{% endhint %}

### Create Alert > Notification Schedule

{% stepper %}
{% step %}
**On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.**

<div align="left" data-with-frame="true"><img src="https://1795869993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FylYKicREo6JpuOJH4teK%2Fuploads%2Fgit-blob-b9042c786a9dd12580abefdd20f412fe59cbac5e%2F7b61969c185d482c85ec3b7f15a687d75aee8d13.png?alt=media" alt="" width="563"></div>
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**notification**](#create-alert-greater-than-notification).
{% endstep %}
{% endstepper %}

### Create Alert > Notification

{% stepper %}
{% step %}
**Select the recipients for the alert. You can enter users, groups, or contacts.** &#x20;
{% endstep %}

{% step %}
**Select the dropdown next to each recipient to choose their notification method(s).**
{% endstep %}

{% step %}
**Click Done and continue with the alert** [**optional settings**](#optional-settings)**, or** [**finish the alert**](#finish-the-alert)**.**&#x20;
{% endstep %}
{% endstepper %}

### Optional settings

#### Create Alert > Operations

{% stepper %}
{% step %}
**Toggle on Route to Operations if you need to create a ticket from the alert.**&#x20;
{% endstep %}

{% step %}
**(Optional) Select Ticket Instructions to add information to the ticket and click Done.**
{% endstep %}

{% step %}
**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
{% endstep %}
{% endstepper %}

#### Create Alert > Device Action

{% stepper %}
{% step %}
**On Device Action, select the horn speaker(s) you want to play your message.**
{% endstep %}

{% step %}
**Select your notification preference (Text to Speech or Audio File).**

a. For **Text to Speech,** enter a message up to 200 characters.\
b. For **Audio File,** drag and drop the file or click **choose a file** to upload your audio clip.

<div align="left" data-with-frame="true"><img src="https://1795869993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FylYKicREo6JpuOJH4teK%2Fuploads%2Fgit-blob-6eebd070cac52d81c895573628cb7b21ba245804%2Fbd7aa4597a411933461874e312ac1e72683f4dab.png?alt=media" alt="" width="263"></div>
{% endstep %}

{% step %}
**Click Done and continue to** [**finish the alert**](#finish-the-alert)**.**
{% endstep %}
{% endstepper %}

### Finish the alert

{% stepper %}
{% step %}
**In the bottom right of the configuration window, click Next.**
{% endstep %}

{% step %}
**Enter a descriptive name for the alert.**
{% endstep %}

{% step %}
**Click Done to complete the setup.**

<div align="left" data-with-frame="true"><img src="https://1795869993-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FylYKicREo6JpuOJH4teK%2Fuploads%2Fgit-blob-75fcc30636d14fdd34cc9e376db710c1542f4ef2%2F943420792c6bfe40aee47eab735038e52669e4ac.png?alt=media" alt="" width="188"></div>
{% endstep %}
{% endstepper %}
{% endtab %}
{% endtabs %}