Helix Alerts
Helix is Verkada’s customizable video search and integration engine that brings third-party data from on-premises or cloud-based systems into Command. This data indexes footage with user-defined attributes, making searching and identifying specific events easier.
With Helix alerts, users can receive proactive notifications in Command for integrated events, either for all new Helix events or only those that meet defined thresholds.
Configuration
Create Alert > Events
On the Command homepage, left navigation, click Alerts.
At the top, click New Alert.
On Select Event, choose Camera > Helix.
On Cameras:
Choose to receive alerts from Sites or Individual Cameras.
Click Done to continue.
Helix alerts are tied to specific Helix event types. We recommend selecting all cameras to ensure no important events are missed.
On Helix Event Type:
Select a Helix Event Type.
The event types listed are the ones you configured.
Click Done to continue.
On Thresholds:
Enable the All Events toggle to receive alerts whenever a new Helix Event is generated.
For more granular control, define up to two thresholds joined by AND or OR logic. An alert will be triggered whenever a Helix event meets the specified threshold conditions.
Click Done to continue.
Click Done and continue with the alert notification schedule.
Create Alert > Notification Schedule
On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.
Click Done and continue with the alert notification.
Create Alert > Notification
On Notification, add users individually or assign the alert to a group.
Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.
Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.
(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.
Click Done and continue with the alert's optional settings, or finish the alert.
Optional settings
Create Alert > Operations
Toggle on Route to Operations to create a ticket from the alert.
(Optional) Select Ticket Instructions to add information to the ticket and click Done.
Click Done and continue to finish the alert.
Create Alert > Device Action
In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.
On Device Action, select the horn speaker(s) you want to play your message.
Select your notification preference (Text to Speech or Audio File).
a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.
Click Done and continue to finish the alert.
Finish the alert
In the bottom right of the configuration window, click Next.
Enter a descriptive name for the alert.
Click Done to complete the setup.
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