Camera Status Alerts

Enable camera status event alerts for your cameras

Camera status alerts notify you when your camera goes offline or comes back online.

Verkada receives regular heartbeats from every camera to ensure its connection.

• Verkada changes a camera’s status to offline when a heartbeat is not received within 15 minutes.
• Verkada changes a camera’s status to online when a heartbeat is received from an offline camera.

All cameras automatically create camera status events, so you don’t need to configure these events separately.

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Configure camera status alerts

Create Alert > Events

1

Log in to Verkada Command.

2

On the Command homepage, left navigation, click Alerts .

3

At the top, click New Alert.

4

On Select Event, choose Camera > Online/Offline.

5

On Cameras:

1. Choose to receive alerts from All Cameras, Sites, or Individual Cameras.
2. Click Done and continue with the alert notification schedule.

Create Alert > Notification Schedule

1

On Notification Schedule, specify the days and times for the alerts to send notifications. Alerts generate 24/7 by default.

2

Click Done and continue with the alert notification.

Create Alert > Notification

1

On Notification, add users individually or assign the alert to a group.

2

Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging platform alerts, or email notifications.

Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

3

(Optional) By default, you will be an alert recipient. Select the dropdown menu and click Delete to remove yourself.

4

Click Done and continue with the alert's optional settings, or finish the alert.

Optional settings

Create Alert > Operations

1

Toggle on Route to Operations to create a ticket from the alert.

2

(Optional) Select Ticket Instructions to add information to the ticket and click Done.

3

Click Done and continue to finish the alert.

Create Alert > Device Action

In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.

1

On Device Action, select the horn speaker(s) you want to play your message.

2

Select your notification preference (Text to Speech or Audio File).

a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

3

Click Done and continue to finish the alert.

Finish the alert

1

In the bottom right of the configuration window, click Next.

2

Enter a descriptive name for the alert.

3

Click Done to complete the setup.