Product FAQs

Answers to commonly answered questions about Verkada hardware and software

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19 articles in this collection
Written by Raj Misra, Ethan Cuttler, and James Ren

What cloud services provider does Verkada use?

Verkada's hosted cloud services are built on Amazon Web Services (AWS).
Raj Misra avatar
Written by Raj Misra
Updated over a week ago

Where is data stored?

Read here for information on where Verkada systems store video, audio and related data.
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Written by Ethan Cuttler
Updated over a week ago

How much does Verkada cost?

Pricing info for Verkada security cameras and Command cloud software licenses.
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Written by Ethan Cuttler
Updated over a week ago

Is it possible to erase recorded video from my camera?

How to delete recorded video from your camera's storage
James Ren avatar
Written by James Ren
Updated over a week ago

What is Command?

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Written by Ethan Cuttler
Updated over a week ago

Enable and listen to audio

Steps to enable audio so you can record sound.
James Ren avatar
Written by James Ren
Updated over a week ago

How are Verkada cameras powered?

Raj Misra avatar
Written by Raj Misra
Updated over a week ago

Does every one of my cameras need its own Verkada software license?

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Written by Ethan Cuttler
Updated over a week ago

What resolution video do Verkada cameras record?

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Written by Ethan Cuttler
Updated over a week ago

Do Verkada cameras offer PTZ functionality?

E
Written by Ethan Cuttler
Updated over a week ago

How can I tell if my camera is operating properly?

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Written by Raj Misra
Updated over a week ago

Is there any way to back video up onto an on-premise storage device?

James Ren avatar
Written by James Ren
Updated over a week ago

Do Verkada cameras have night vision?

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Written by Ethan Cuttler
Updated over a week ago

Do the cameras come with a warranty?

E
Written by Ethan Cuttler
Updated over a week ago

What is the video frame rate?

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Written by Ethan Cuttler
Updated over a week ago

What happens if somebody steals my camera?

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Written by Ethan Cuttler
Updated over a week ago

What happens to the footage if I lapse in renewing my license or I want to cancel my service?

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Written by Ethan Cuttler
Updated over a week ago

Does my camera stop recording during firmware updates?

E
Written by Ethan Cuttler
Updated over a week ago

What happens to my video footage and data if I cancel my Verkada account?

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Written by Ethan Cuttler
Updated over a week ago