Product FAQs

Answers to commonly answered questions about Verkada hardware and software

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25 articles in this collection
Written by Brandon Davito, Ruben Ruiz, Ethan Cuttler and 2 others

Licensing

Managing and renewing your Command software licenses
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Written by Brandon Davito
Updated over a week ago

Password resets, account lockouts, and invite email FAQ

Answers to common questions about password resets, account lockouts, and invite email.
Ruben Ruiz avatar
Written by Ruben Ruiz
Updated over a week ago

Verkada Outdoor Camera Specifications

This article describes Verkada outdoor camera specifications
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Written by Ethan Cuttler
Updated over a week ago

Where is recorded video stored?

Each Verkada camera comes equipped with solid-state storage, eliminating the need for NVRs and DVRs
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Written by Ethan Cuttler
Updated over a week ago

What happens if lots of my authorized users try to view video at the same time?

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Written by Ethan Cuttler
Updated over a week ago

How many video cameras can easily be managed using Command?

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Written by Ethan Cuttler
Updated over a week ago

What resolution video do Verkada cameras record?

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Written by Ethan Cuttler
Updated over a week ago

What is the video frame rate?

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Written by Ethan Cuttler
Updated over a week ago

What happens if somebody steals my camera?

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Written by Ethan Cuttler
Updated over a week ago

Does Verkada offer video analytics?

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Written by Ethan Cuttler
Updated over a week ago

Enable and listen to audio

Steps to enable audio so you can record sound.
James Ren avatar
Written by James Ren
Updated over a week ago

Is there any way to back video up onto an on-premise storage device?

James Ren avatar
Written by James Ren
Updated over a week ago

Is it possible to upgrade or replace the storage on my camera?

James Ren avatar
Written by James Ren
Updated over a week ago

Do Verkada cameras offer PTZ functionality?

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Written by Ethan Cuttler
Updated over a week ago

Does every one of my cameras need its own Verkada software license?

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Written by Ethan Cuttler
Updated over a week ago

What happens to the footage if I lapse in renewing my license or I want to cancel my service?

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Written by Ethan Cuttler
Updated over a week ago

Does my camera stop recording during firmware updates?

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Written by Ethan Cuttler
Updated over a week ago

What happens to my video footage and data if I cancel my Verkada account?

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Written by Ethan Cuttler
Updated over a week ago

Do Verkada cameras have night vision?

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Written by Ethan Cuttler
Updated over a week ago

How can I tell if my camera is operating properly?

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Written by Raj Misra
Updated over a week ago

What is Command?

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Written by Ethan Cuttler
Updated over a week ago

Is it possible to erase recorded video from my camera?

How to delete recorded video from your camera's storage
James Ren avatar
Written by James Ren
Updated over a week ago

How much does Verkada cost?

Pricing info for Verkada security cameras and Command cloud software licenses.
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Written by Ethan Cuttler
Updated over a week ago

Where is data stored?

Read here for information on where Verkada systems store video, audio and related data.
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Written by Ethan Cuttler
Updated over a week ago

What cloud services provider does Verkada use?

Verkada's hosted cloud services are built on Amazon Web Services (AWS).
Raj Misra avatar
Written by Raj Misra
Updated over a week ago