> For the complete documentation index, see [llms.txt](https://help.verkada.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.verkada.com/new-alarms/reports-and-monitoring/save-the-verkada-alarms-monitoring-phone-number-for-new-alarms.md).

# Save the Verkada Alarms Monitoring Phone Number for New Alarms

Ensure calls during alarms reach you even if your phone is in Silent or Do Not Disturb mode

## iPhone

{% stepper %}
{% step %}
**Launch the Contacts app and select the contact for whom you want to enable Emergency Bypass. In this case, the contact will be** [**Verkada Monitoring**](/new-alarms/reports-and-monitoring/save-the-verkada-alarms-monitoring-phone-number-for-new-alarms/verkada-monitoring-phone-numbers.md)**.**
{% endstep %}

{% step %}
**At the top right, tap Edit.**
{% endstep %}

{% step %}
**Scroll down and tap Ringtone.**

a. At the top, toggle on **Emergency Bypass**.\
b. Tap **Done.**
{% endstep %}

{% step %}
**Scroll down and tap Text Tone.**

a. Toggle on **Emergency Bypass**.\
b. Tap **Done.**
{% endstep %}
{% endstepper %}

## Android

{% hint style="danger" %}
Ensure your Android phone is always set to ring, even in Do Not Disturb (DND) mode.
{% endhint %}

{% stepper %}
{% step %}
**Open Do Not Disturb settings and locate the Exceptions or Allow Notifications section.**
{% endstep %}

{% step %}
**Look for options such as Calls, Messages, or People.**
{% endstep %}

{% step %}
**Select the setting that lets you customize who can bypass DND mode.**
{% endstep %}

{% step %}
**Choose Starred Contacts, Favorite Contacts, or a similar option to allow calls and messages from your important contacts.**
{% endstep %}

{% step %}
**Launch your contacts app and select the contact for whom you want to enable Emergency Bypass. In this case, the contact will be** [**Verkada Monitoring**](/new-alarms/reports-and-monitoring/save-the-verkada-alarms-monitoring-phone-number-for-new-alarms/verkada-monitoring-phone-numbers.md)**. Mark them as a favorite or starred contact.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
On some Android devices, you can also create a **custom DND rule** to always allow calls from the monitoring center’s number, regardless of contact status.
{% endhint %}


---

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