> For the complete documentation index, see [llms.txt](https://help.verkada.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.verkada.com/mailroom/getting-started/roles-and-permissions-for-mailroom.md).
# Roles and Permissions for Mailroom
This article describes the set of roles and associated permissions for Verkada Mailroom. For more information on roles and permissions for other Verkada product lines, see [Roles and Permissions for Command](/command/users-and-permissions/roles-and-permissions-for-command.md).
* **Site-level roles** determine the access a user or group has to devices in the site.
* **Org-level roles** allow users or groups to manage permissions and devices at a global level.
* **Permissions** are set using roles, which define the level of access users and groups have to devices and settings within an organization and its sites.
***
### Permissions considerations
* Subsites inherit permissions from all parent sites, including the ultimate parent.
* Users can belong to multiple groups. When roles conflict, the user receives the **highest role** granted directly or through any group.
* Group-assigned roles can be manually upgraded but not downgraded. Remove the user from the group with the higher role to downgrade their access.
***
## Site-level roles
Site-level roles can be assigned to individual users or groups and are specific to a particular site. Subsites inherit the permissions from the parent sites above them.
Site Viewer
* View Mailroom logs and analytics.
* Scan in delivered packages.
* Search for packages delivered.
* View context camera footage (if the user has the appropriate [camera permissions](/verkada-cameras/getting-started/roles-and-permissions-for-cameras.md)).
Site Admin
* Manage employees from site-specific employee lists.
* Edit site-specific Mailroom Settings.
* Add/edit cameras (only if the user has at least a Live-Only Viewer role for Cameras).
* Add/edit doors (only if the user is an [Access Site Admin](/access-control/getting-started/roles-and-permissions-for-access-control.md)).
* View Mailroom logs and analytics.
* Scan in delivered packages.
* Search for packages delivered.
* View context camera footage (if the user has the appropriate [camera permissions](/verkada-cameras/getting-started/roles-and-permissions-for-cameras.md)).
## Org-level roles
Org Admin
* Assign/remove Workplace Site Admin role.
* Assign/remove Workplace Site Viewer role.
* Import and modify sites.
* Manage employees from site-specific and organization-level employee lists.
* Edit site-specific and organization-level Mailroom settings.
* Add/edit cameras (if the user is at least a Live-Only Viewer for the cameras in the site).
* View Mailroom logs and analytics.
* Scan in delivered packages.
* Search for packages delivered.
* View context camera footage (if the user has the appropriate [camera permissions](/verkada-cameras/getting-started/roles-and-permissions-for-cameras.md)).
***
## Set permissions
You can set site permissions for existing users and groups by managing user roles or groups.
{% hint style="danger" %}
Workplace site roles grant varying levels of access to Guest, Mailroom, and Incident Response sites and subsites.
{% endhint %}
Users
{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}
{% step %}
**Under Org Settings > Users & Permissions, select Users.**
{% endstep %}
{% step %}
**Select a user.**
{% endstep %}
{% step %}
**To the right of Site Roles, click Manage.**
1. In the top left, select **Workplace** as the product line.
2. Select the role to grant to the user.
3. Click **Save**.
{% endstep %}
{% endstepper %}
Groups
{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Admin.**
{% endstep %}
{% step %}
**Under Org Settings > Users & Permissions, select Groups.**
{% endstep %}
{% step %}
**Select a group.**
{% endstep %}
{% step %}
**To the right of Site Roles, click Manage.**
1. In the top left, select **Workplace** as the product line.
2. Select the role to grant to the group.
3. Click **Save**.
{% endstep %}
{% endstepper %}
***
## FAQ
How do I grant Mailroom permissions but not Guest permissions, or vice versa?
To separate these permissions, make your Mailroom site and Guest site separate sites entirely. Guest and Mailroom sites imported from the same site will share the roles given to users. Learn more about [Roles and Permissions for Mailroom](/mailroom/getting-started/roles-and-permissions-for-mailroom.md).
Can a Mailroom user get access to my cameras if they have "No Access" to the site in Command?
Mailroom users must have at least the Live-Only Viewer role for the cameras in the site to view the camera feeds in Mailroom.
What are the minimum permissions needed to see the Mailroom tab under All Products in Command?
Users must be at least a Site Viewer for 1 site to see the **Mailroom** tab under **All Products**.
What is the best role I should grant to my front desk receptionist?
It depends on the specific permissions you want to grant. In most scenarios, receptionists only need to be Site Viewers.
What access is needed to use the Mailroom app?
To use the Mailroom app to scan in packages, ensure that a user is at least a Site Viewer for the site(s) they need access to.
---
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