> For the complete documentation index, see [llms.txt](https://help.verkada.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.verkada.com/intercom/es/configuracion/configure-the-emergency-button-on-the-ts12-2b.md).

# Configura el botón de emergencia en el TS12-2B

Configura el botón de emergencia en el TS12-2B

El TS12-N-R2B tiene dos botones de llamada independientes:

* Un botón de llamada regular negro, etiquetado CALL, usado para no emergencias
* Un botón de llamada de emergencia rojo, etiquetado HELP, usado para emergencias

Cada botón está vinculado a su propio [flujo de llamadas](/intercom/es/configuracion/add-and-configure-receivers-in-intercom/create-and-use-shared-call-flows.md).

{% hint style="info" %}
Antes de comenzar, revise [Configuración de receptores de intercomunicador](/intercom/es/configuracion/add-and-configure-receivers-in-intercom.md) para entender cómo funcionan los receptores y los flujos de llamadas.
{% endhint %}

***

## Configuración <a href="#h_bb4a0ebba2" id="h_bb4a0ebba2"></a>

{% stepper %}
{% step %}
**En Verkada Command, ve a Todos los productos > Intercomunicador.**
{% endstep %}

{% step %}
**Seleccione un intercomunicador para configurar.**
{% endstep %}

{% step %}
**En la parte superior, seleccione Receivers.**&#x20;

**Añada receptores:**

* Receptor de emergencia, vinculado al botón rojo HELP.
  * Pase el cursor sobre el botón rojo Help.
  * Seleccione Añadir un receptor de emergencia.
  * *(Opcional)* Configure la llamada directa al 911 usando [e911](/intercom/es/configuracion/add-and-configure-receivers-in-intercom/e911-calling-with-intercoms-us-only.md).
* Receptor estándar, vinculado al botón negro CALL.

  * Pase el cursor sobre el botón negro Call.
  * Seleccione Añadir un receptor.

  <div align="left" data-with-frame="true"><figure><img src="https://3229860611-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2FGA4QyjDKs0pBE6M7CUbQ%2FScreenshot%202026-01-07%20at%202.08.38%E2%80%AFPM.png?alt=media&amp;token=336c9356-3bb1-432a-b3dc-f17a3719467b" alt="" width="375"><figcaption></figcaption></figure></div>

{% endstep %}

{% step %}
Después de añadir un receptor, siga los pasos en [Configuración de receptores de intercomunicador](/intercom/es/configuracion/add-and-configure-receivers-in-intercom.md) para configurar el flujo de llamadas.
{% endstep %}

{% step %}
Haga clic en **Guardar**. Una vez guardado, las etiquetas de los botones en la **pestaña Receivers** se actualizarán para reflejar los receptores configurados.
{% endstep %}
{% endstepper %}


---

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