Set up TD63 Keypad Directory

Use the keypad on your TD63 to dial different Call Flows

The keypad directory on the TD63 allows tenants to be reached by dialing extensions. Each extension can be assigned to a call flow, making it easy to route calls to the correct destination.

Before you begin: Review how to configure intercom receivers.

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Enable Keypad Directory

1

In Verkada Command, go to All Products > Intercom.

2

Select your intercom and click Settings.

3

Under Device, toggle on Multitenant Directory.

Enable long call codes

By default, extensions are limited to three digits or fewer to prevent conflicts with access PIN codes (four digits or more). You can disable access PIN codes to allow for longer extensions.

1

In Verkada Command, go to All Products > Intercom.

2

Select your intercom and click Settings.

3

Under Device, toggle on Enable Long Call Codes.

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Configure your Directory

1

In Verkada Command, go to All Products > Intercom.

2

Select your intercom and click Receivers.

Note: The directory always includes one default entry tied to the call button. Pressing the button triggers that call flow.

3

At the top, click Add Tenant.

a. Enter a tenant name. b. Enter the call code (extension). c. (Optional) Upload a tenant logo. This will appear in the directory. d. Click Continue.

4

Configure the receivers tied to the call code.

Note: See Add and Configure Receivers in Intercom for more information.

5

Repeat these steps until all directory entries have been added.

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Dial a tenant

To call a tenant from the Keypad Directory:

1

Enter the tenant’s extension code (e.g., 123).

2

Press # to start the call.

You’ll be connected to the call flow linked to that extension.

The # key serves different purposes on the TD63 keypad:

• Directory calls: Enter the tenant extension, then press # to start the call (for example, 123#).
• Entry codes: Enter the entry code, then press # to unlock the door (for example, 1234#). See Grant Temporary Intercom Access with Visit Keys for more information.

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Print your Directory

1

In Verkada Command, go to All Products > Intercom.

2

Select your intercom and click Receivers.

3

Select Print Directory.

a. (Optional) Upload a logo to display in the directory header. b. Enter a unique name. c. Add visitor instructions to explain how to use the directory (for example, dial the extension and press # to call). If visitors also use entry codes on the same device, include instructions to enter the code followed by # to unlock (for example, 1234#). d. Select the directory entries to display. e. (Optional) Toggle on Tenant Logos to display logos. f. Click Download PDF to generate the directory.

Prefer to see it in action? Check out the video tutorial.