# Configure Second-Generation Video Intercoms

Intercoms allow organizations to enhance security and answer calls from anywhere with sharp video, clear audio, 6 smart receiver methods and intuitive management and security tools in Verkada Command.

{% hint style="warning" %}
[Add the intercom serial number](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/organization-settings/add-a-device-to-your-command-organization) to Command to begin setup.
{% endhint %}

***

## Configuration

### Add the serial number to Command

{% stepper %}
{% step %}
[**Add the intercom serial number to Command**](https://help.verkada.com/intercom/configuration/add-an-intercom-to-your-site)**.**
{% endstep %}

{% step %}
**Once you add the serial number and activate the intercom, a new tab opens, showing the intercom video feed. At the top left of your webpage, a menu displays the setup checklist. We recommend to follow the** [**setup checklist**](https://help.verkada.com/intercom/configuration/configure-a-td52)**.**
{% endstep %}
{% endstepper %}

#### General

**Change device name**

{% stepper %}
{% step %}
**From the setup checklist, click Change device name to open the Settings page.**
{% endstep %}

{% step %}
**With the Settings page open, select the current name to change the default name.**

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-a10e821e10893b535c2ad426bb3548ad212db989%2Fe5993cd8b8e975c265ddde86dbfb6e89f3bf6d05.png?alt=media" alt=""></div>
{% endstep %}
{% endstepper %}

#### Door

**Configure a Door**

{% stepper %}
{% step %}
**Navigate to Intercom Settings > Door**
{% endstep %}

{% step %}
**Click Add a door**

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-e2c4739eaf6f102304dd7e2ce150d759e36b97e0%2F5ba5b0c6028c98d97871bc780801c6352f39af42.png?alt=media" alt="" width="717"></div>
{% endstep %}

{% step %}
**Select the appropriate door mode**
{% endstep %}
{% endstepper %}

{% hint style="danger" %}
The TD63 only supports keypad unlocks in two configurations:

{% stepper %}
{% step %}
**When the door mode is set to Directly to the intercom.**
{% endstep %}

{% step %}
**When the door mode is set to Paired to a Verkada door.**
{% endstep %}
{% endstepper %}

The intercom's RS485 output must also be hardwired to the paired Verkada access controller.
{% endhint %}

{% hint style="warning" %}
See [**Intercom Reader Settings**](https://help.verkada.com/intercom/configuration/intercom-reader-settings) for more information on reader configuration.
{% endhint %}

**I/O**

{% stepper %}
{% step %}
**Navigate to Intercom Settings > I/O**

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-028ccfd76b1706ca296eaeacfe3292a650e7cbcd%2Ffa69486eec153057d2e0119771e59cd061a1c703.png?alt=media" alt="" width="603"></div>
{% endstep %}

{% step %}
**For each input and output, click the drop-down and select the appropriate option.**

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-370b24702abfda98ac09b623ce6d701a6cf3794d%2F21706ae9680b71a140dba96b2bd842819fa6b683.png?alt=media" alt=""></div>
{% endstep %}
{% endstepper %}

|              |                  |                                                                                                                            |
| ------------ | ---------------- | -------------------------------------------------------------------------------------------------------------------------- |
| **I/O Type** | **Option**       | **Behavior**                                                                                                               |
| **Input**    | Call Trigger     | Triggers a call when circuit is closed                                                                                     |
| **Input**    | DPI              | Monitors state of the door (open or closed)                                                                                |
| **Input**    | REX              | Unlock door without presenting credential                                                                                  |
| **Output**   | Unlock           | Relay contacts close or open (depending on fail safe or fail secure door) when prompted by receiver or accepted credential |
| **Output**   | Chime            | Relay contacts close upon button press and open when call is answered                                                      |
| **Output**   | Call in Progress | Relay contacts remain closed for duration of call                                                                          |

{% hint style="danger" %}
The TD33 only has 2 inputs and 1 output.
{% endhint %}

**Unlock**

{% hint style="warning" %}
The Unlock configuration menu only appears if the door mode is set to **Directly to the Intercom** or **To a Third-Party Access Controller.** If the intercom is paired to a Verkada Access Controller, configure these options in the Access controller settings.
{% endhint %}

{% stepper %}
{% step %}
**Navigate to Intercom Settings > I/O > Unlock.**

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-1e72da25bed0e8c5ce3807de94c0b9fce43fe7fa%2F0aac33089ae15984e3a48b6d69d5c8a6f91f6439.png?alt=media" alt="" width="589"></div>
{% endstep %}
{% endstepper %}

|                   |                                                                                   |
| ----------------- | --------------------------------------------------------------------------------- |
| **Option**        | **Definition**                                                                    |
| **Unlock Time**   | The duration of an unlock, this applies to badging and receiver unlocks           |
| **Unlock Sound**  | Toggle the unlock tone that is played from the intercom speaker                   |
| **Remote Unlock** | Users with appropriate access level can unlock the door from Command and Pass app |

#### Pair a camera

{% stepper %}
{% step %}
**Navigate to Intercom Settings > Pairing**
{% endstep %}

{% step %}
**Select Add Camera**

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-60cbfa6a6d3f4044830cd06c4c2f3851b117c41c%2F2f439b591d4dd08c2ea4dc648cdd4d9f1dc4a29e.png?alt=media" alt="" width="598"></div>

Once cameras have been added, they will appear on the **Live** page of your intercom.
{% endstep %}
{% endstepper %}

#### Audio

{% stepper %}
{% step %}
**Navigate to Intercom Settings > Audio.**

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-4d898123e98c520b12fc56eaecb2c9c94cdc4e71%2F9a5a7833996849a22ef7576f24aa77d012ecd18e.png?alt=media" alt="" width="598"></div>
{% endstep %}

{% step %}
**Use the sliders to adjust Call Volume, System Volume, and Microphone Volume.**
{% endstep %}

{% step %}
**Use the Continuous Audio toggle to enable/disable audio recording outside of calls.**
{% endstep %}
{% endstepper %}

#### Call

**Configure receivers**

{% stepper %}
{% step %}
**Navigate to your Intercom > Receivers tab.**
{% endstep %}

{% step %}
**See** [**Add and Configure Receivers in Intercom**](https://help.verkada.com/intercom/configuration/add-and-configure-receivers-in-intercom) **to configure receivers per intercom.**
{% endstep %}

{% step %}
**See** [**Create and Use Shared Call Flows**](https://help.verkada.com/intercom/configuration/add-and-configure-receivers-in-intercom/create-and-use-shared-call-flows) **to configure receivers in bulk.**
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
**For other Call Settings, reference the following table:**
{% endhint %}

**Other Call Settings**

|                                         |                                                                                                                                                          |
| --------------------------------------- | -------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Option**                              | **Definition**                                                                                                                                           |
| Press Intercom button again to end call | Toggle whether a button press cancels an active call                                                                                                     |
| Allow Talkdown to interrupt active call | Toggle whether a talkdown (receiver initiated call) can end and interrupt another active call                                                            |
| Maximum call duration                   | **(non-mutable)** call duration cannot exceed 5 minutes                                                                                                  |
| Dial key to accept call                 | **(non-mutable)** for POTS and SIP receivers, # and \* keys are used to accept incoming intercom calls                                                   |
| Dial key to unlock door                 | **(non-mutable)** for POTS and SIP receivers, any number 0-9 will unlock the door                                                                        |
| Intercom phone number                   | **(non-mutable)** for POTS receivers, incoming calls from Verkada Intercoms will come from (661) 902-0560, consider saving this number in your contacts. |

**SIP Account**

{% stepper %}
{% step %}
**Navigate to Intercom Settings > Call > SIP Account.**
{% endstep %}

{% step %}
**Follow the instructions in** [**this document**](https://help.verkada.com/intercom/configuration/integrate-verkada-intercoms-with-sip) **to configure your SIP account.**
{% endstep %}
{% endstepper %}

#### Video

{% stepper %}
{% step %}
**Navigate to Intercom Settings > Video.**
{% endstep %}

{% step %}
**Use the following table as a reference when configuring video settings:**

|                    |                                                                                                                                                                                                                                                                  |
| ------------------ | ---------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Option**         | **Definition**                                                                                                                                                                                                                                                   |
| Orientation        | Rotate camera feed in Command in increments of 90 degrees.                                                                                                                                                                                                       |
| Low Bandwidth Mode | Disable HQ video, Timelapse, and Cloud Backup to reduce bandwidth consumption.                                                                                                                                                                                   |
| Timelapse          | Enable time lapses for historical video.                                                                                                                                                                                                                         |
| RTSP               | RTSP enables users to stream Verkada camera feeds into a third-party VMS. See [Low-Latency RTSP Streaming](https://app.gitbook.com/s/ylYKicREo6JpuOJH4teK/video-streaming-and-sharing/live-streaming/low-latency-rtsp-streaming) for configuration instructions. |
| {% endstep %}      |                                                                                                                                                                                                                                                                  |
| {% endstepper %}   |                                                                                                                                                                                                                                                                  |

#### Backup

Cloud backup enables the continuous saving of intercom footage in the cloud (in addition to local storage).

{% stepper %}
{% step %}
**Navigate to Intercom Settings > Backup.**
{% endstep %}

{% step %}
**See** [**Cloud Backup**](https://app.gitbook.com/s/ylYKicREo6JpuOJH4teK/video-streaming-and-sharing/view-historical-footage/cloud-backup) **for configuration details.**
{% endstep %}
{% endstepper %}

#### Messages

Automated Messages play when the device is offline, when there is an active lockdown, or when the receiver list is exhausted. See [Upload Audio Messages to Intercom](https://help.verkada.com/intercom/configuration/configuration-template-1/upload-audio-messages-to-intercom) for more information.

#### Troubleshooting

Users can initiate a test call to verify intercom functionality.

{% stepper %}
{% step %}
**Navigate to Intercom Settings > Troubleshooting.**
{% endstep %}

{% step %}
**Click Select a Receiver to pick which receiver you will use for the test call.**
{% endstep %}

{% step %}
**Click Initiate Test Call.**
{% endstep %}
{% endstepper %}