# Upload Audio Messages to Intercom

Audio messages provide a convenient way to inform individuals attempting to enter your building.

***

## Configure audio messages

You can upload these types of automated audio messages to your [Verkada Intercom](/intercom/getting-started/get-started-with-verkada-intercom.md), where they can play when certain conditions are met:

* An [**Offline**](#h_5bcfd8cbc0) message plays when the device has no internet connection and the call button is pressed.
* A [**Lockdown**](#h_097f0cb45e) message plays when there is an active lockdown and the call button is pressed.
* A [**No One Home**](#h_fa69507d6b) message plays when the call list has been exhausted

You can enable these automated messages in Verkada Command and use the default messages, record your own message, or upload your own .wav, mp3, or text-to-speech AI-generated messages.

{% hint style="info" %}
For **Text-to-Speech AI-generated messages:** Type a message in English, French, Japanese, Spanish, Korean, or German. You can then automatically translate it into any of these languages and choose from a selection of AI voices for playback.
{% endhint %}

You can configure all automated message types [individually](#h_ae032bd4f9) or [globally](#h_e4d6af3a5e) (applies to all intercoms in your organization).

***

## Configuration

### Individual audio messages

{% tabs %}
{% tab title="Offline" %}
{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Go to your Intercom's Settings page > Messages.**
{% endstep %}

{% step %}
**Toggle on Offline.**
{% endstep %}

{% step %}
**On the right, click the kebab (three dots) icon.**
{% endstep %}

{% step %}
**When prompted, click Record or Upload (for a message).**
{% endstep %}
{% endstepper %}
{% endtab %}

{% tab title="Lockdown" %}
{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Go to your Intercom's Settings page > Messages.**
{% endstep %}

{% step %}
**Toggle on Lockdown.**
{% endstep %}

{% step %}
**To the right of the Default message, click the kebab (three dots) icon.**
{% endstep %}

{% step %}
**When prompted, click Record or Upload.**
{% endstep %}

{% step %}
**You can also toggle on Loop Message.**
{% endstep %}
{% endstepper %}
{% endtab %}

{% tab title="No One Home" %}
{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Go to your Intercom's Receivers Tab > Call List.**
{% endstep %}

{% step %}
**Toggle on No One Home Message.**
{% endstep %}

{% step %}
**To the right of the Default message, click the ellipsis (three dots) button. You are then prompted to select Record or Upload.**
{% endstep %}
{% endstepper %}
{% endtab %}
{% endtabs %}

### Global audio messages

An intercom plays the default global message if no local message is set. To enable the global message on an intercom, configure it globally and then activate it for each intercom. The system will then automatically populate it with the global message.

{% tabs %}
{% tab title="Globally enable" %}
{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Select Settings > Automatic Messages.**
{% endstep %}

{% step %}
**Toggle on Offline.**

<div align="left" data-with-frame="true"><img src="/files/SpuMTgCCOYSYjo8SNlAF" alt="" width="446"></div>
{% endstep %}

{% step %}
**Next to Default click** ![](/files/o5lUs0740c3oBPJL9wr8).
{% endstep %}

{% step %}
**When prompted, click Record or Upload (for a message).**
{% endstep %}
{% endstepper %}
{% endtab %}

{% tab title="Intercom" %}
{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Select your intercom from the list.**
{% endstep %}

{% step %}
**Toggle on Lockdown.**
{% endstep %}

{% step %}
**To the right of the Default message, click** ![](/files/o5lUs0740c3oBPJL9wr8).
{% endstep %}

{% step %}
**When prompted, click Record or Upload.**

<div align="left" data-with-frame="true"><img src="/files/u1KQGwd3Z1MYgFUI3RD7" alt="" width="442"></div>
{% endstep %}

{% step %}
**(Optional) toggle on Loop Message.**
{% endstep %}
{% endstepper %}
{% endtab %}
{% endtabs %}


---

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