> For the complete documentation index, see [llms.txt](https://help.verkada.com/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://help.verkada.com/intercom/configuration/add-and-configure-receivers-in-intercom/make-your-first-call-with-td52.md).

# Place a Test Intercom Call

Verkada video intercoms enable seamless calling to designated receivers. Through the Verkada Command dashboard, calls can be configured to route to a phone number, a desk station, or directly to a user via the Verkada Pass app. Place a test call to verify your configuration. 

***

### Before you begin

* The intercom must be [added to Command](/command/organization-settings/add-a-device-to-your-command-organization.md).
* The intercom must be plugged into a Power over Ethernet (PoE)-enabled switch.
* [A door must be paired with the intercom.](/intercom/getting-started/get-started-with-verkada-intercom.md#connect-a-door)
* [A receiver must be added](/intercom/configuration/add-and-configure-receivers-in-intercom.md).

***

## Place a test call

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Select an intercom view you want to test.**
{% endstep %}

{% step %}
**At the top, click Settings.**
{% endstep %}

{% step %}
**In the left navigation, click Troubleshooting.**
{% endstep %}

{% step %}
**You should see a live feed of the intercom, along with any additional paired camera(s).**

1. Under the feed, click **Select a Receiver.**
2. Select one of the receiver options.
3. Click **Initiate Test Call.**
   {% endstep %}

{% step %}
**Once the receiver answers, the call session begins, and the receiver can unlock the door or end the session.**

{% hint style="info" %}
You can change the intercom audio volume under **Settings > Audio**.
{% endhint %}
{% endstep %}
{% endstepper %}

***

{% hint style="success" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=r6xsC-Meq0k).
{% endhint %}


---

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