# E911 Calling with Intercoms (U.S Only)

E911 (Enhanced 911) allows intercoms to call 911 directly and automatically share the device’s location with emergency services.

{% hint style="danger" %}
E911 (Enhanced 911) is only supported on the TD53, TS12-N-RB, TS12-N-R2B and TD52 intercoms.
{% endhint %}

***

## Configuration

{% stepper %}
{% step %}
**Complete the steps in** [**Unique Phone Number for Intercoms**](/intercom/configuration/add-and-configure-receivers-in-intercom/unique-phone-number-for-intercoms-us-only.md)**.**
{% endstep %}

{% step %}
**Complete the steps in** [**Configure Your Intercom as an Emergency Phone**](/intercom/configuration/add-and-configure-receivers-in-intercom/configure-an-intercom-as-an-emergency-phone.md)**.**
{% endstep %}

{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Select your intercom.**
{% endstep %}

{% step %}
**At the top, click Settings.**

a. Under the **Enable 911 Receiver** checklist, verify the following steps are complete:

1. **Unique Phone Number**
2. **Address Registered**

d. Under **Call,** toggle on **Enable 911 Receiver**.
{% endstep %}
{% endstepper %}

***

## Run a Test Call

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Select your intercom.**
{% endstep %}

{% step %}
**At the top, click Settings.**
{% endstep %}

{% step %}
**Under Troubleshooting, place a test call to verify everything is working properly**
{% endstep %}
{% endstepper %}

***

## Add 911 as a call receiver

{% hint style="warning" %}
See [Add and Configure Receivers in Intercom](/intercom/configuration/add-and-configure-receivers-in-intercom.md) to add 911 as a call receiver.
{% endhint %}

#### Important Configuration Requirements:

* Select **Emergency Response** as the receiver type
* 911 must be the only receiver in its call group
* The group with 911 must be the last step in the call flow
* [No one home messages](/intercom/configuration/configure-live-translation-for-intercom-calls/upload-audio-messages-to-intercom.md) will be automatically disabled for this step
* The 911 call step will automatically be set to a 300-second ring duration

***

## FAQ

<details>

<summary>Can 911 be added to shared call flows?</summary>

Yes, see [Create and Use Shared Call Flows](/intercom/configuration/add-and-configure-receivers-in-intercom/create-and-use-shared-call-flows.md) for more information.

</details>

<details>

<summary>Does this feature require additional software licenses?</summary>

No, this feature is included with the base-level intercom software license.

</details>

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=ce8idcb6B1k).
{% endhint %}


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