# Create and Use Shared Call Flows

[Verkada Intercom](https://docs.verkada.com/docs/video-intercom-overview.pdf) devices dial out to a preset list of receivers. This preset call flow can be tied exclusively to one intercom, or it can be shared among many. This article explains *shared* call flows that multiple intercoms can subscribe to.

### Before you begin

Review the permissions and access granted by role. For more details, see [Roles and Permissions for Intercom](/intercom/getting-started/roles-and-permissions-for-intercom.md).

|                                          |                                                                                                                                                            |
| ---------------------------------------- | ---------------------------------------------------------------------------------------------------------------------------------------------------------- |
| **Permission Level**                     | **Capabilities**                                                                                                                                           |
| Organization Admin                       | Can view/modify the global **Call Flow** tab.                                                                                                              |
| Site Admin of any site with an intercom  | <p>Can view the global <strong>Call Flow</strong> list tab.</p><p>Can modify a call flow list if the user has permissions on all associated intercoms.</p> |
| Site Viewer of any site with an intercom | Can read the shared call flow from the intercom’s detail page.                                                                                             |

### Understand how a shared call flow works with local SIP

{% stepper %}
{% step %}
**Intercoms subscribed to a shared call flow list that includes a local SIP extension attempt to call the local SIP extension for their SIP account as long as it exists.**
{% endstep %}

{% step %}
**The intercom skips this SIP receiver if the intercom is not registered to a local SIP server, or if the extension is not known by the server the intercom is registered to.**
{% endstep %}
{% endstepper %}

***

## Create a shared call flow

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**In the left navigation, select Call Flows.**
{% endstep %}

{% step %}
**In the top left, click Add Flow.**
{% endstep %}

{% step %}
**Enter a unique name and click Continue.**
{% endstep %}

{% step %}
**Click Edit to start configuring your new call flow:**

a. Click **Add a Receiver** and select your preferred receiver type. To add additional receivers (up to 5 per group) click .\
b. (Optional) Click **Add Group** to add subsequent call groups.\
c. (Optional) Click **Advanced** for additional options, such as copying configurations or clearing the current setup.\
d. (Optional) To enable switching between different call lists based on a schedule, go to **Advanced > Enable Schedule**.\
e. Click **Add Call List t**o add additional call lists.\
f. Click **Schedule Call List** to Schedule call lists.

<div align="left" data-with-frame="true"><figure><img src="/files/aSa8MCze0ymeMX1yuDqM" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**When finished with your call list configuration, click Save at the top**
{% endstep %}

{% step %}
**Go to Intercoms at the top of the page**
{% endstep %}

{% step %}
**Click Select Intercoms and choose the intercoms to adopt the call flow.**
{% endstep %}

{% step %}
**Click Apply to save your selections.**
{% endstep %}

{% step %}
**If selected intercoms already have individual or shared call flows, approve the change by clicking Yes on the Replace Call Flow prompt.**
{% endstep %}
{% endstepper %}

***

## Administrative tasks

### Move an intercom to a different call flow

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Click Call Flows in the left navigation.**
{% endstep %}

{% step %}
**Navigate to the desired call flow.**
{% endstep %}

{% step %}
**Go to the Intercoms tab and click Edit (or Select Intercoms if no intercoms are present in the call flow).**
{% endstep %}

{% step %}
**Select the intercom(s) to move and click Apply.**
{% endstep %}

{% step %}
**Confirm by clicking Yes on the Replace Call Flow prompt.**
{% endstep %}
{% endstepper %}

### Unlink an intercom from a call flow

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Click Call Flows in the left navigation.**
{% endstep %}

{% step %}
**Go to the Intercoms tab of your call flow list.**
{% endstep %}

{% step %}
**Hover over the intercom you want to unlink, and click Unlink next to its name.**

<div align="left" data-with-frame="true"><figure><img src="/files/z24MvPfKZgEPUw6GJr3b" alt=""><figcaption></figcaption></figure></div>
{% endstep %}

{% step %}
**Click Confirm to reset the receiver list.**
{% endstep %}
{% endstepper %}

### Delete a Call Flow

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Click Call Flows in the left navigation.**
{% endstep %}

{% step %}
**Hover over the call flow you want to delete and click the ellipsis > Delete Call Flow**
{% endstep %}

{% step %}
**Confirm by clicking Delete in the Delete Call Flow Prompt.**

<div align="left" data-with-frame="true"><figure><img src="/files/8mtPbm0cVccly0VuG1Up" alt=""><figcaption></figcaption></figure></div>
{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Deleting a shared call flow list resets all intercoms subscribed to that flow. Before placing a call on these intercoms, reconfigure their call flow settings.
{% endhint %}

### Reset a call flow list

{% stepper %}
{% step %}
**In Verkada Command, go to All Products > Intercom.**
{% endstep %}

{% step %}
**Click Call Flows in the left navigation.**
{% endstep %}

{% step %}
**To reset a shared call flow list or an individual intercom’s call flow list:**

a. Navigate to the **Receivers** tab of your call flow list.\
b. Go to **Advanced** > **Clear Call Flow** to clear the list.\
c. Restart from the beginning before calling again.
{% endstep %}
{% endstepper %}

***

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=OL0jhBumjgc).
{% endhint %}


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