Configure an Intercom as an Emergency Phone

Configure your intercom for use as as an emergency phone

Verkada TS12-N-RB, TS12-N-2RB, TD53, and TD52 intercoms support Emergency Blue Light Tower configurations to request aid during emergencies. When emergency mode is enabled:

• The device locks an output to call in progress for the duration of the call
• Triggers the blue light strobe
• Maximum call length increases to 120 minutes
• Incoming calls display with a red emergency UI
• Emergency mode is required to enable E911 calling

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Configuration

Emergency mode extends the maximum call duration to 120 minutes and disables the push-button call termination.

1

In Verkada Command, go to All Products > Intercom.

2

Select your intercom and click Settings.

3

Under Device, toggle on Configure as an Emergency Intercom.

If you have a GC31-E gateway for LTE failover, verify its connection to your intercom by checking for the LTE icon in the upper left corner of the intercom’s Live tab.

If you have a SIP server, you need to configure a fallback extension for emergency mode to work correctly. See Configure a SIP Fallback Extension for more information.

Add context camera

1

In Verkada Command, go to All Products > Intercom.

2

Select your intercom and click Settings.

3

Under Pairing, select Add Camera.

4

Select the camera to pair. It will save automatically.

Emergency mode supports up to 4 paired cameras.

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Prefer to see it in action? Check out the video tutorial.