# Upload Audio Messages to Intercom

Audio messages are a convenient way to inform people who try to enter your building. \*\*\*\*

## Configure audio messages

You can upload these types of automated audio messages to your [Verkada Intercom](https://help.verkada.com/intercom/get-started-with-verkada-intercom), where they can play when certain conditions are met:

* An [**Offline**](#h_5bcfd8cbc0) message plays when the device has no internet connection and the call button is pressed.
* A [**Lockdown**](#h_097f0cb45e) message plays when there is an active lockdown and the call button is pressed.
* A [**No One Home**](#h_fa69507d6b) message plays when the call list has been exhausted

You can toggle these automated messages in [Verkada Command](https://help.verkada.com/intercom/get-started-with-verkada-intercom) and use the default messages, record your own message, or upload your own .wav or mp3 file, up to 20 MB (about 2 minutes of audio).

You can configure all automated message types [individually](#h_ae032bd4f9) or [globally](#h_e4d6af3a5e) (applies to all Intercoms in your organization).

### Configure all audio message types individually

#### Configure an Offline message

{% stepper %}
{% step %}

#### In Verkada Command, go to **All Products** > **Intercom**.

{% endstep %}

{% step %}

#### Go to your Intercom’s **Settings** page > **Messages**.

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-b8d51641c6ef3e7390818bc185583603701ecf31%2Fa0dc3683e988d13292daf137cdf89156bbe91a12.png?alt=media" alt="" width="295"></div>
{% endstep %}

{% step %}

#### Toggle on **Offline**.

{% endstep %}

{% step %}

#### On the right, click the kebab (three dots) icon.

{% endstep %}

{% step %}

#### When prompted, click **Record** or **Upload** (for a message).

​

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-ea2022872441853a4608d2e1ec95b0835893bfd0%2Fceb90fee6a5e82c7a182b69a08b0e9df152441f8.png?alt=media" alt="" width="297"></div>
{% endstep %}
{% endstepper %}

#### Configure a Lockdown message

{% stepper %}
{% step %}

#### In Verkada Command, go to **All Products** > **Intercom**.

{% endstep %}

{% step %}

#### Go to your Intercom’s **Settings** page > **Messages**.

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-d1ab867b1dc3d3b5a194e18655856e8951863c44%2Ff3dbc7605a682c7aefbf3f90575d347b0aabbfcc.png?alt=media" alt="" width="295"></div>
{% endstep %}

{% step %}

#### Toggle on **Lockdown**.

{% endstep %}

{% step %}

#### To the right of the **Default** message, click the kebab (three dots) icon.

{% endstep %}

{% step %}

#### When prompted, click **Record** or **Upload**.

{% endstep %}

{% step %}

#### You can also toggle on **Loop Message**.

​

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-ea168ae97617e7d78e439f35f59f2e4e9b5f048b%2F71b9bfbab8bc0c6b0961ccaf0b40071f92aececf.png?alt=media" alt="" width="295"></div>
{% endstep %}
{% endstepper %}

#### Configure a No One Home message

{% stepper %}
{% step %}

#### In Verkada Command, go to **All Products** > **Intercom**.

{% endstep %}

{% step %}

#### Go to your Intercom’s **Receivers Tab** > **Call List**.

**Could not display content**
{% endstep %}

{% step %}

#### Toggle on **No One Home Message**.

**Could not display content**
{% endstep %}

{% step %}

#### To the right of the **Default** message, click the ellipsis (three dots) button. You are then prompted to select **Record** or **Upload**.

{% endstep %}
{% endstepper %}

### Configure messages globally

An individual Intercom plays the globally configured message if and only if it does not have a custom (non-default) message configured. After you configure a global message, you still need to toggle on the message at the individual Intercom level. Thereafter it auto-populates with the global message.

{% stepper %}
{% step %}

#### In Command, go to **All Products > Intercom.**

{% endstep %}

{% step %}

#### Click **Settings > Automatic Messages**.

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-dce3a30858a2b62a2c1b4286d9bb10482ec1c07b%2Fa25d43b193b8eaa2bc5edceb8228866bd12b0b81.png?alt=media" alt="" width="800"></div>
{% endstep %}

{% step %}

#### To the right of the selected **Default** message, click the kebab (three dots) icon, where you can select **Record Message** or **Upload Message**. This example shows a configured global message (example.wav) for lockdowns.

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-ce4084bc7c1c06c40fa6d3530faa3a8ac3ea70d6%2F837c3d2e6d32e0ea99b01b4c95e380f324e2397d.png?alt=media" alt="" width="800"></div>
{% endstep %}

{% step %}

#### If you toggle on **Lockdown**, it auto-populates with example.wav as long as no custom message has been previously configured (shown below).

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-e5bc13c3ccf7703b502bc798e5645c2c2338bf7d%2Ffcdeb071e6e73f34a9a43a31f7ef5a1bc1ae68a5.png?alt=media" alt="" width="292"></div>
{% endstep %}
{% endstepper %}

***

**Need more help?** Contact [Verkada Support](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/contact-verkada-support).
