# Add and Configure Receivers in Intercom

Receivers are the mode by which calls are answered and accepted from an intercom. Calls made at the intercom are then sent to a receiver, who then accepts the call.

***

## Receiver types

When a call is made from the intercom, it is sent to a [desk station](#h_c9d71036d5), a [user](#h_97ecf246a0), a [phone number](#h_277a526ddd), or a [SIP phone](#h_d2996ff5f4).

{% hint style="warning" %}
If a call is declined from a desk station, it ends the call and does not attempt to reach other receivers. If a call is declined from the Pass app, the system continues to call the next receivers in the list.
{% endhint %}

### Desk station

The [desk station](https://app.intercom.com/) can be a tablet that runs the intercom app. It acts as a live view receiver and is always on. This type of receiver is typically used at a desk or reception environment. Learn how to [add a desk station](https://help.verkada.com/intercom/configuration-and-setup/add-a-desk-station).

**How it works**

{% stepper %}
{% step %}

#### When a call is made to a front desk station, the person watching the tablet can see the caller on screen and has the option to speak to and unlock the door for the caller.

{% endstep %}

{% step %}

#### Once the station is setup, you can add up to 4 tiles. A persistent live stream from the intercom camera is displayed along with an **unlock** icon. You can easily unlock the paired door anytime before or during a call made to the desk station.

{% endstep %}

{% step %}

#### Once a call has started, the receiver has the option to unlock the door or end the call at any point during the call.

{% endstep %}
{% endstepper %}

### User

A user is any granted-access user in your organization and who has access to Verkada Command.

{% hint style="danger" %}
Answering intercom calls from the Verkada Pass app on iPads is not supported.
{% endhint %}

**How it works**

{% stepper %}
{% step %}

#### When a call is made, the user receives a call to their [Verkada Pass App](https://app.gitbook.com/s/aaHs5RfKqv9Z49mi02cC/configuration-and-setup/verkada-pass-app) and in Command.

{% endstep %}

{% step %}

#### Once a call is made, then the receiver can see the caller and has the option to unlock the door, speak through the pass app, and end the call at any time.

{% endstep %}
{% endstepper %}

### Phone number

A phone number allows a caller to reach someone via a phone call. A phone number can be any standard mobile or landline phone number. You can add international phone numbers using the appropriate international identifier, or you can select the correct country at the time the receiver is added.

Both SIP and regular phone numbers have the option to toggle **press # or \*** to accept the call.

**How it works**

{% stepper %}
{% step %}

#### When a call is initiated from the intercom to a phone number, the receiver receives a call from a standard number.

{% endstep %}

{% step %}

#### When the phone call is answered, the call from the intercom has not yet started, and the call will start when an asterisk (\*) or hashtag (#).

{% endstep %}

{% step %}

#### The receiver can accept the call and has the option to speak to the caller and unlock the door using any digits (0–9).

{% endstep %}
{% endstepper %}

You can find information about answering a call and the phone number where an intercom initiates a call from the **Settings** page.

![](https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-b9c8908385d26ac8047c6e762bc4383758a8bcd3%2F1d96477db6438382c1fdde09e471ff07f3b97482.png?alt=media)

### SIP phone

You can have the intercom call a Session Initiation Protocol (SIP) extension. Learn more about [SIP](https://help.verkada.com/intercom/configuration-and-setup/integrate-verkada-intercoms-with-sip).

**How it works**

{% stepper %}
{% step %}

#### When a call is initiated from the intercom to a phone number, the receiver receives a call from a standard number.

{% endstep %}

{% step %}

#### When the phone call is answered, the call from the intercom has not yet started, and the call starts when an asterisk (\*) or hashtag (#).

{% endstep %}

{% step %}

#### The receiver can accept the call and has the option to speak to the caller and unlock the door using any digits (0–9).

{% endstep %}
{% endstepper %}

***

## Add a receiver

{% hint style="warning" %}
Each receiver call group can contain a maximum of 5 receivers.
{% endhint %}

{% stepper %}
{% step %}

#### In Verkada Command, go to **All Products** > **Intercom** .

{% endstep %}

{% step %}

#### Select an intercom.

{% endstep %}

{% step %}

#### At the top, click **Receivers**.

{% endstep %}

{% step %}

#### At the top right, click **Edit.**

**Note:** The call list is made up of **call groups**. Every member of a call group is called simultaneously for the duration listed next to the group number.\
​

a. Next to the call group, click the time link (see below) and enter a custom duration for each call group.

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-48667ad5e3b1c44642de641782f11129b8ba6906%2F34b84ffeefdc7ccaa4042c2f77293d0101fddb85.png?alt=media" alt="" width="528"></div>

b. (Optional) You can add multiple receivers and receiver types per group. If the receivers in **Group 1** don’t answer, then the Intercom moves to the next group.\
​
{% endstep %}

{% step %}

#### Click **Enable Schedule** to enable a schedule for the call lists. The schedule dictates who the intercom calls and when. A call list (off-hour call list) is automatically created.

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-4013c6740b7a191b72eb1f015ad00d947b11dfe4%2F3b8e8a97de08929b4121a7c802fd7e71c6709999.png?alt=media" alt="" width="304"></div>
{% endstep %}

{% step %}

#### (Optional) At the bottom of the call lists, click **Add Call List** to create additional call lists.

{% endstep %}

{% step %}

#### Once you add a receiver and a enable a schedule, the intercom can begin creating calls.

{% endstep %}
{% endstepper %}

***

## Manage schedules

{% stepper %}
{% step %}

#### In Verkada Command, go to **All Products** > **Intercom** .

{% endstep %}

{% step %}

#### Select an intercom view you want to test.

{% endstep %}

{% step %}

#### At the top, click **Receivers** to open the **Receivers** page. where you can see the call schedule in your web browser.

{% endstep %}
{% endstepper %}

### Add a schedule

On the **Schedule** window (right side), click **Schedule a Call List** to create a new call list.

### Edit a schedule

{% stepper %}
{% step %}

#### On the **Schedule** window (right side), select any existing segment of time on the schedule or select anywhere else on the schedule.

{% endstep %}

{% step %}

#### When you select the schedule, a new **Create Schedule** dialog appears, where you can:

a. Choose which call list is affected.\
b. See what times and days calls are allowed.\
c. **Delete** the current configuration.

<div align="left" data-with-frame="true"><img src="https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-2417d005bfc6260a43f7a74f2c6c5a6b3398db3c%2Fcd848d6523f7d93e0975bc2b7c1f1c77cd790945.png?alt=media" alt="" width="377"></div>
{% endstep %}
{% endstepper %}

### Clear a schedule

At the top right of the schedule window, click **Settings** > **Clear Schedules** to clear all schedules.

### Disable a schedule

At the top right of the schedule window:

{% stepper %}
{% step %}

#### Click **Settings** > **Disable Schedule**.

{% endstep %}

{% step %}

#### Choose the schedule that you want to disable.

{% endstep %}

{% step %}

#### When prompted, click **Confirm**.

{% endstep %}
{% endstepper %}

### Delete a schedule

{% stepper %}
{% step %}

#### On the Schedule window (right side), hover over the existing schedule, where you can see an ‘x’ to the left of the schedule.

{% endstep %}

{% step %}

#### Click the ‘x’ to delete that segment of the schedule.

{% endstep %}

{% step %}

#### Select any segment of an existing schedule that you want to delete.

{% endstep %}

{% step %}

#### Verify the call list schedule you want to delete and click **Delete**.

{% endstep %}
{% endstepper %}

***

## Manage call lists

{% stepper %}
{% step %}

#### In Verkada Command, go to **All Products** > **Intercom** .

{% endstep %}

{% step %}

#### Select an Intercom view you want to test.

{% endstep %}

{% step %}

#### At the top, click **Receivers** to open the **Receivers** page, where you can scroll down to see the call lists.

{% endstep %}
{% endstepper %}

### Add a call list

At the bottom of the **Receiver** page, click **Add Call List**.

### Edit a call list

To change the name of your call list, select the existing name and rename it. Once the name is selected, it can be changed from the default.

![](https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-275cf57be29383de1f89ba12c451cecad4c30004%2Fe0d440fa42e00336c0fc0afca65afd187b0d4815.jpg?alt=media)

### Delete a call list, step, or receiver

To delete call lists, steps, or receivers, click the "x" to the right of the name.

![](https://3022285914-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FTH6kITd3Fb5UOnnsfQ9r%2Fuploads%2Fgit-blob-feec7f9b1d8790f68dd107225e13f9cb7ddee824%2Fd5cec81cc54ab5799e4776ab3d35a4016e470452.jpg?alt=media)

{% hint style="success" %}
**Need more help?** Contact [Verkada Support](https://www.verkada.com/contact/).
{% endhint %}
