# Brother Printer Setup Guide

The Brother QL-820NWBc is a monochrome label printer supported by Verkada Guest and Mailroom. This is a thermal printer and requires thermal label rolls. To print labels automatically, the printers can be connected to the iPads through several different methods.

## Unbox a Brother QL-820NWBc

Brother printers ordered directly from Verkada will include a new Brother QL-820NWBc in the manufacturer’s packaging. This package will also include a sample black/red on white roll, but the ACCX-LBL-PRT-1 black & white label rolls are recommended.

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**Remove the printer from the box.**
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**Prepare the coin cell battery. This battery is used to maintain settings for the internal clock. While the printer is off:**

a. Open the roll compartment cover.\
b. Remove the insulation seal on the coin cell battery.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-45938f0a6a021a54536ad8fee1e5cec00b4229e8%2Fc6d078a9693461902d986b5e8b327a37e23b507f.png?alt=media" alt="" width="277"></div>
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**Insert the label roll.**

a. Open the roll compartment cover.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-87a5de906b4c5833ad5cd5c88b853d9ec86dc739%2F82994970021a5bc3ea7896289711d5b4c00c38b0.png?alt=media" alt="" width="81"></div>

b. Insert the roll into the roll spool guide.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-6f6f347953b761da4da371a7d3e004e8628f3ebd%2F69c6e398e33bc31f0ade91858e0b99c141c0f199.png?alt=media" alt="" width="109"></div>

c. Fit the end of the roll through the printer.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-d806fc28861ffe790c4edd2bcfe87a2792639521%2F4bf504cab133673013f7a488e8a8650b8261b315.png?alt=media" alt="" width="159"></div>

d. Close the roll compartment cover.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-197f046e087ac6d6f13f59a39fae22a282989ee2%2F1397692839b860730cd9dde54128390b1d0e3885.png?alt=media" alt="" width="91"></div>
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{% step %}
**Assemble the power adapter.**

a. Insert the adapter’s DC connector into the printer.\
b. Insert the AC cable connector into the adapter.\
c. Plug the AC cable into a grounded outlet.
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**Power on the printer. A solid green status light will confirm that the printer is properly powered.**
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It is recommended to place the QL-820NWBc on a flat surface.
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## Set up the printer’s network connection

QL-820NWBc printers can be connected to wireless networks. The Brother QL-820NWBc only supports connections to 2.4 GHz wireless band. To connect your printer:

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**Use the arrows to navigate to WLAN (5/7) > WLAN (on/off) > select On and press OK.**
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**Under WLAN (5/7), use the arrows to navigate to Infra Manual Setting. The printer will search for nearby SSIDs.**
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**Use the arrows to select the desired SSID and press OK.**
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**Type the password if required. Switch between uppercase, lowercase, numbers, and special characters using the Menu button. When finished, press OK.**
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**The printer’s IP address can be found by navigating to WLAN (5/7) > WLAN Status > Infrastructure Mode.**
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Alternatively, you can use an ethernet connection to connect the printer to the network.

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**Ensure the printer can be connected to a wired network.**
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**Connect the printer to the wired network via an ethernet cable.**
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**The printer’s IP address can be found by navigating to Information (3/7) > Print Configuration > All.**
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***

{% hint style="info" %}
**Prefer to see it in action?** Check out the [video tutorial](https://www.youtube.com/watch?v=LZvmhKkFdww).
{% endhint %}