Create Assisted Sign-in Guest Types
Curate a sign-in flow that involves both the front desk and visitors.
Organizations can use Assisted Sign-in Guest Types in any case where a front desk team member should enter information on a visitor's behalf.
Configuration
You need at least Workplace Site Admin permissions to create a Guest Type.
In Verkada Command, go to All Products > Workplace > Guest.
On the left navigation, click Guest Settings.
Under Organization > Guest Types, click Manage Guest Types.
In the top right, click Add Guest Type.
Enter a unique name.
Select Global (All Sites) or a specific site.
You need at least Org Admin permissions to create a Global Guest Type.
Click Next.
Select the Assisted Sign-in Template.
Configure the needed sign-in steps and choose whether each step should be completed by the visitor or the Guest user.
The following steps can only be configured as visitor steps:
Badge Photo
Security Screening
Video, Document, PDF, and Questionnaire
Assisted Sign-in Guest Types can only be started by Guest users from Command using Concierge Sign-in. Visitors cannot sign themselves in through these Guest Types alone through Tablet Self Sign-in or Mobile Sign-in. Assisted Sign-in Guest Types cannot be used for Guest Events.
Click Save.
FAQ
When should I create an Assisted Sign-in Guest Type?
Create an Assisted Sign-in Guest Type when front desk involvement is needed to ensure visitor records are complete and accurate. This is especially useful when staff need to confirm or collect information that visitors may not know or should not provide themselves, such as parking accommodations or PPE requirements.
Assisted Sign-in Guest Types also give front desk team members a real-time view of the tablet’s check-in screen, allowing them to monitor sign-in progress and quickly identify or resolve issues during check-in.
Can Assisted Sign-in Guest Types run a Security Screening?
Yes, Assisted Sign-in Guest Types can run a Security Screening. The visitor can be asked to present an ID at the tablet during sign-in. Guest users can skip the automatic ID-scanning step in Command.
Can returning visitors skip previously completed steps for Assisted Sign-in Guest Types?
Yes. Returning visitors can skip pinned steps in Assisted Sign-in Guest Types. Include the Contact Info step to support pinning. Configure all Receptionist steps consistently by setting them all as pinned or all as unpinned.
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