# Guest Questionnaires

Questionnaires are a type of document in Guest that can ask visitors to answer a series of questions. Questionnaires support open-response questions and multiple-choice questions. Multiple-choice questions presented in a questionnaire can lead to different sets of questions and actions.

## Create a questionnaire

{% stepper %}
{% step %}

#### In Verkada Command, go to **All Products > Workplace >** <img src="broken-reference" alt="" data-size="line"> **Guest.**

{% endstep %}

{% step %}

#### On the left navigation, click **Guest Settings**.

{% endstep %}

{% step %}

#### Under **Organization** **> Documents** click **Manage Documents.**

{% endstep %}

{% step %}

#### In the top right, click **Add Document.**

a. Select **Add Global Document** to create a document available for all sites.\
b. Select **Add Site Document** and select a site to create a document for an individual site.
{% endstep %}

{% step %}

#### Select **New Questionnaire**.

a. Enter a unique name.\
b. Click **Save and Continue.**
{% endstep %}

{% step %}

#### Questionnaires have the following options:

* Multiple Choice
* Open Response
* Text Block

Select any combination of these to create your questionnaire. Options can be used more than once.
{% endstep %}

{% step %}

#### (Optional) An element may be reordered by clicking and dragging the element. Multiple-choice questions can elicit different sets of questions and actions using [branches](#h_c3f5cb08c4).

{% endstep %}

{% step %}

#### Click **Save Changes** to complete.

{% endstep %}
{% endstepper %}

***

## Branches

### Design branches

Branches can be created from one or more options of a multiple-choice question. To create a new branch:

{% stepper %}
{% step %}

#### Hover over a multiple-choice question option and click.

{% endstep %}

{% step %}

#### Select a branch option:

* Open Response
* Multiple Choice
* Text Block
* Deny Entry
  {% endstep %}

{% step %}

#### Configure the branch option as needed. The root question is displayed at the top.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-9ead1573a0d7e9d8dc3e860ad8790b3f42f789c6%2Fee8a19af1aa771fe0f942af94a529cd0ce0c5180.png?alt=media" alt="" width="572"></div>
{% endstep %}

{% step %}

#### (Optional) Click to return to the previous branch.

{% endstep %}

{% step %}

#### Click **Save Changes** to complete.

{% endstep %}
{% endstepper %}

{% hint style="warning" %}
Each **Deny Entry** action can feature a customizable denial reason. Denial reasons are visible to visitors in the visit logs.
{% endhint %}

### Use existing branches

Multiple options from a single multiple-choice question can link to one branch.

{% stepper %}
{% step %}

#### Hover over a multiple-choice question option and click.

{% endstep %}

{% step %}

#### Select an existing branch from the menu.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-0018a5431efae33047aefc77d6a44fc7a89d2321%2F736e4b01d389dfd01ea8e0ede3bf79a486f4b777.png?alt=media" alt="" width="187"></div>
{% endstep %}
{% endstepper %}

### Dissociate an option from a branch

{% stepper %}
{% step %}

#### Hover over the multiple-choice question with your branch and click .

{% endstep %}

{% step %}

#### At the top, click **x** next to any option to dissociate.

<div align="left" data-with-frame="true"><img src="https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-9f460e1dec9aeca0bdfb3f10a8fc9a3596e020d3%2Fa88b7dfb59ab30e8536551e52d62037e7f17c3a0.png?alt=media" alt="" width="290"></div>
{% endstep %}
{% endstepper %}

### Delete a branch

{% stepper %}
{% step %}

#### Hover over the multiple-choice question with your branch and click .

{% endstep %}

{% step %}

#### At the top, click then **Confirm** to delete.

{% endstep %}
{% endstepper %}

***

## Manage questionnaires

* You can [pin](https://help.verkada.com/guest/configuration-and-setup/pin-guest-check-in-steps-and-configure-guest-passes) questionnaires in a Guest Type.
* Responses to multiple-choice questions from questionnaires can be used as [badge design](https://help.verkada.com/guest/configuration-and-setup/design-a-visitor-badge-in-guest) rules.

### Questionnaire navigator

In the top left of the questionnaire editor there is a questionnaire navigator. Click the bars of the questionnaire navigator to jump to a particular branch. The questionnaire navigator:

* Highlights which section of the questionnaire is currently being edited in blue.
* Highlights sections of the questionnaire that need translation in yellow.

![](https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-ae5b7c5f14a3af7f29813f72024aadc9e178388b%2Fe6dd37991a8c116b0a4c84d60e0ff714f6306b94.png?alt=media)

***

## FAQ

<details>

<summary>Does the Guest app indicate to visitors that they have been denied due to a questionnaire response?</summary>

The iPad Guest app will not indicate to visitors that they were denied entry from a response to a questionnaire designed after 10/3/24. Legacy questionnaires designed before 10/3/24 will display a **Denied Entry** message.

</details>

<details>

<summary>Can visitors edit questionnaire responses after submission?</summary>

Visitors cannot modify questionnaire responses after submission.

</details>

<details>

<summary>How do pinned questionnaires work?</summary>

Pinned questionnaires will save the responses a visitor provided on a previous visit, and the document will not be completed on a future visit. Consider whether pinning should be used, especially if a questionnaire features a deny entry action.

</details>

***

**Need more help?** Contact [Verkada Support](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/contact-verkada-support).
