# Customize Guest Deny Lists

Deny Lists are designed to help organizations restrict unwanted visitors with a [security screening](https://help.verkada.com/guest/configuration-and-setup/guest-security-screening). Within [Verkada Guest](https://docs.verkada.com/docs/verkada-guest-overview.pdf), administrators can manage a custom deny list of individuals by site and organization-wide.\
​\
This is ideal for safeguarding cases, such as:

* Restraining orders
* Complex custody arrangements
* Disgruntled former employees
* Trespassers

***

## Configuration

Custom Deny Lists can be maintained at the site level and organization level.

{% hint style="danger" %}

* You need **Org Admin** permissions to edit organization-level Deny Lists.
* You need **Workplace Site Admins** permissions to edit site-level Deny Lists.
  {% endhint %}

{% stepper %}
{% step %}

#### In Verkada Command, go to **All Products > Workplace > Guest.**

{% endstep %}

{% step %}

#### On the left navigation, click **Guest Settings.**

{% endstep %}

{% step %}

#### Under **Organization** **> Deny List** or **Sites > Deny List,** select **Manage deny list.**

{% endstep %}
{% endstepper %}

### Manual entry

You can create a manual entry to add an individual to the existing Deny List.

{% stepper %}
{% step %}

#### In the top right, select **Add.**

{% endstep %}

{% step %}

#### Select an upload option:

a. **Add Individual:**

1. Enter a first and last name.
2. (Optional) Enter a date of birth.
3. (Optional) Enter a note.
4. (Optional) Add a photo.
5. Click **Save.**

g. **Append with CSV:**

1. Select a properly-formatted CSV file.
2. Click **Save.**
   {% endstep %}
   {% endstepper %}

![](https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-41b31fd8df51674cd1086a8813b6b4292476cbd4%2F2937ecf2060faf1074911956105fa67c407b523f.png?alt=media)

### Bulk upload

You can replace an entire Deny List with a CSV upload.

{% stepper %}
{% step %}

#### In the top right, select **Replace.**

{% endstep %}

{% step %}

#### Upload a properly-formatted CSV file.

{% endstep %}

{% step %}

#### Select **Save**.

{% endstep %}
{% endstepper %}

![](https://1436127735-files.gitbook.io/~/files/v0/b/gitbook-x-prod.appspot.com/o/spaces%2FZyuELZr7uIcXX3WnjX0N%2Fuploads%2Fgit-blob-910f638c9293acf2ee0e76e7e3ae26c4b6f9ba2e%2Fdfcbb071216ff136997ab3d9d4a933a98c306303.png?alt=media)

***

## Deny List CSV formatting

| Required     | Description                                                                                                                    |
| ------------ | ------------------------------------------------------------------------------------------------------------------------------ |
| `first_name` | First name of the guest you want to deny. If available, add a middle name in **first\_name** field in the form "John Michael". |
| `last_name`  | Last name of the guest you want to deny.                                                                                       |

| Optional                   | Description                                                                                                   |
| -------------------------- | ------------------------------------------------------------------------------------------------------------- |
| `date of birth (YYYYMMDD)` | Date of guest’s birth. This field can allow for more specific matches.                                        |
| `notes`                    | Additional notes can be shared with the receptionist if a suspect matches an entry in the deny list.          |
| `photo_url`                | Add a link to a photo of a face that is formatted as either **.jpeg, .png, or .jpg**. The url must use HTTPS. |

***

{% hint style="success" %}
**Need more help?** Contact [Verkada Support](https://app.gitbook.com/s/NRq5qDDjsYNxwNzF1bcB/need-help/contact-verkada-support).
{% endhint %}
