Product FAQs

Answers to commonly answered questions about Verkada hardware and software

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23 articles in this collection
Written by Ethan Cuttler, Brandon Davito, Ruben Ruiz and 3 others

How to start a live chat with Support

Follow the steps below to begin a live chat with Verkada's Technical Support Team
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Written by Eden Taitt
Updated over a week ago

Licensing

Managing and renewing your Command software licenses
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Written by Brandon Davito
Updated over a week ago

Product Updates Week of July 1

Local Grids, D40 Audio, Pause/frame-by-frame, and Deleting cameras
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Written by Brandon Davito
Updated over a week ago

Password resets, account lockouts, and invite email FAQ

Answers to common questions about password resets, account lockouts, and invite email.
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Written by Ruben Ruiz
Updated over a week ago

Verkada Outdoor Camera Specifications

This article describes Verkada outdoor camera specifications
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Written by Ethan Cuttler
Updated over a week ago

Where is recorded video stored?

Each Verkada camera comes equipped with solid-state storage, eliminating the need for NVRs and DVRs
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Written by Ethan Cuttler
Updated over a week ago

What happens if lots of my authorized users try to view video at the same time?

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Written by Ethan Cuttler
Updated over a week ago

How many video cameras can easily be managed using Command?

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Written by Ethan Cuttler
Updated over a week ago

What resolution video do Verkada cameras record?

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Written by Ethan Cuttler
Updated over a week ago

What is the video frame rate?

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Written by Ethan Cuttler
Updated over a week ago

What happens if somebody steals my camera?

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Written by Ethan Cuttler
Updated over a week ago

Does Verkada offer video analytics?

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Written by Ethan Cuttler
Updated over a week ago

Is there any way to back video up onto an on-premise storage device?

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Written by Dominic Komarek
Updated over a week ago

Enable and listen to audio

Steps to enable audio so you can record sound.
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Written by Dominic Komarek
Updated over a week ago

Do Verkada cameras offer PTZ functionality?

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Written by Ethan Cuttler
Updated over a week ago

Does every one of my cameras need its own Verkada software license?

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Written by Ethan Cuttler
Updated over a week ago

What happens to the footage if I lapse in renewing my license or I want to cancel my service?

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Written by Ethan Cuttler
Updated over a week ago

Does my camera stop recording during firmware updates?

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Written by Ethan Cuttler
Updated over a week ago

How can I tell if my camera is operating properly?

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Written by Daniel Murray
Updated over a week ago

What is Command?

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Written by Ethan Cuttler
Updated over a week ago

How do I delete an organization?

Users with Organization Admin privileges can delete their organization(s) in Command
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Written by Ethan Cuttler
Updated over a week ago

Where is data stored?

Read here for information on where Verkada systems store video, audio and related data.
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Written by Ethan Cuttler
Updated over a week ago

What cloud services provider does Verkada use?

Verkada's hosted cloud services are built on Amazon Web Services (AWS).
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Written by Ethan Cuttler
Updated over a week ago