Verkada Command | Verkada Help Center

How to Delete an Organization

Getting Started with Verkada Command

Create an account to manage your devices with Verkada Command

Written by Weston Reed
Updated this week

Need Help?

Granting Support Access

How to give Support access to your account for troubleshooting purposes.

Written by John Wilkie
Updated this week

People and Face Search on Mobile Apps

Steps to use people and faces on our mobile apps

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Written by Slater
Updated this week

Getting in touch with Verkada Support

Instructions on reaching out to the Verkada Support for help

Written by Michael Borders
Updated this week

Clearing your browser's cache

Instructions on clearing browser cache

Written by Joel Kelley
Updated over a week ago

Users and permissions

Key Contacts

Add and edit your organization's key contacts. Verkada will reach out to the relevant contacts when necessary.

Written by Donald Fairweather
Updated yesterday

Magic Link Login

Easily switch between your Verkada Command organizations

Written by John Shultz
Updated yesterday

SCIM for Access Groups

Using SCIM to add users to Access Groups

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Written by Slater
Updated this week

Switching Between Organizations in Command

Navigating Command when you are a part of multiple organizations

Written by Clark Merrick
Updated yesterday

Verify your Email for your Command Account

Steps to verify your email account

Written by Levi Williams
Updated this week

Detailed Role Breakdown for Command Users

Features and configurations available to users and groups with different roles

Written by Eden Taitt
Updated over a week ago

Setting Permissions

Step-by-step instructions on setting user and group permissions

Written by Madison Hind
Updated over a week ago

User Permissions Overview

Overview of the Verkada user permissions model

Written by Joel Kelley
Updated over a week ago

Adding or Removing Users

How to add a user to or remove a user from your organization

Written by John Tran
Updated this week

Creating and Deleting Groups

Groups allow you to easily control user access to sites and sub-sites

Written by John Tran
Updated this week

Account Information and Two-Factor Authentication

Verkada has a built in option for 2FA (two-factor authentication) to further secure your account

Written by Donald Fairweather
Updated yesterday

Verkada Command Account FAQ

Answers to common questions about password resets, account lockouts, and invitation emails

Written by Jacob Dickson
Updated this week

Simple User Permissions Model for Cameras

An example of how you can implement Verkada's permissions to your organizational structure

Written by John Tran
Updated this week

Organization Wide Settings

Legacy Audit Logs

How to access logs that were generated before the audit log update

Written by Levi Williams
Updated this week

Admin Page

Options and abilities for organization settings

Written by Donald Fairweather
Updated yesterday

Accessing Audit Logs

Access and view audit logs per camera or organization to keep track of what's happening in your organization

Written by Joel Kelley
Updated over a week ago

Required network settings

Overview of the network settings you'll need to enable to activate Verkada devices

Written by Clark Merrick
Updated yesterday

Data Protection and Security

Control User Login

Control a user's login on both Verkada Command and the Verkada Pass app.

Written by Levi Williams
Updated this week

Share data with Verkada

Share images and video to help Verkada improve analytics features

Written by Adam Kissee
Updated yesterday

Where is data stored?

Read here for information on where Verkada systems store video, audio and related data

Written by Adam Kissee
Updated yesterday

Encryption and Security

Verkada’s Command Software is Built for Compliance

Written by John Tran
Updated this week

Privacy and Security Checklist

Actions that your organization can take to ensure Command is configured at the highest level of security

Written by Michael Borders
Updated yesterday

What happens if somebody steals my camera?

Written by Adam Kissee
Updated yesterday

Device Firmware Updates & Integrity

Verkada devices update their firmware automatically

Written by Michael Borders
Updated this week

Licensing and warranty

CD51 and CD61 End-of-Sale

Written by Levi Williams
Updated this week

Verkada Warranty Information

We back a 10-year product warranty for all Verkada products

Written by Levi Williams
Updated this week

Licensing

Managing and renewing your Command software licenses

Written by John Wilkie
Updated over a week ago

D50 End-of-Sale

This document contains End-of-Sale information for the Verkada D50

Written by Adam Kissee
Updated yesterday

Floor Plans

Adding and configuring floor plans under the maps tab in Verkada Command

Written by Joel Kelley
Updated over a week ago

Using Floor Plans from your mobile app

Effortlessly review your live stream from your Android or iOS Verkada app

Written by Eden Taitt
Updated over a week ago

Rotating a Camera on a Floor Plan

Instructions on changing the camera direction on the floor plan

Written by Michael Maslakowski
Updated yesterday

Live motion with Motion Display on Floor Plans

Motion display allows you to view live motion on your floor plan in real-time

Written by Weston Reed
Updated this week

Identifying Walls for Motion Plotting on Floor Plans

Using the identify walls feature which is recommended for Motion Plotting on Floor Plans

Written by John Tran
Updated this week

Calibrating Cameras for Motion Plotting on Floor Plans

Instructions to calibrate cameras for the motion plotting feature on floor plans.

Written by Madison Hind
Updated over a week ago

SAML/SSO

JumpCloud SAML Integration

This guide explains how to set up SAML with JumpCloud

Written by Weston Reed
Updated this week

Creating or Refreshing an Organization's SCIM Token

How to generate a new token for SCIM user provisioning

Written by Jacob Dickson
Updated yesterday

Authentication and Provisioning Overview

Configuration options for user authentication and provisioning, including 2FA, SAML/OAuth, and SCIM

Written by Aidan McPeake
Updated this week

OneLogin SAML Integration

Steps to configure SSO using SAML and OneLogin as your Identity Provider (IdP)

Written by John Wilkie
Updated over a week ago

Azure AD SAML and SCIM Integration

Setup instructions for integrating Verkada Command with Azure AD for SAML and SCIM

Written by Aidan McPeake
Updated this week

Google Workspace SAML Integration

Integrating Google Workspace with Verkada Command for SSO

Written by Levi Williams
Updated this week

ADFS SAML Integration

SAML with Active Directory Federation Services

Written by Clark Merrick
Updated yesterday

Okta SAML and SCIM Integration

This guide explains how to set up SAML and SCIM with Okta

Written by Michael Borders
Updated this week

Enabling SAML on Your Command Account

This article explains the process of enabling SAML for your Command organization

Written by John Shultz
Updated this week