Verkada Command | Verkada Help Center

Verkada Command API

The Verkada API allows other applications to interface with Verkada

Written by Levi
Updated over a week ago

How to Delete an Organization

Deleting an org

Written by Will Minch
Updated over a week ago

Getting Started with Verkada Command

Create an account to manage your devices with Verkada Command

Written by Weston Reed
Updated over a week ago

Need Help?

Granting Support Access

How to give Support access to your account for troubleshooting purposes.

Written by Levi
Updated over a week ago

People and Face Search on Mobile Apps

Steps to use people and faces on our mobile apps

Written by Will Minch
Updated over a week ago

Getting in touch with Verkada Support

Instructions on reaching out to the Verkada Support for help

Written by Will Minch
Updated over a week ago

Clearing your browser's cache

Instructions on clearing browser cache

Written by Levi
Updated over a week ago

Users and permissions

Key Contacts

Add and edit your organization's key contacts. Verkada will reach out to the relevant contacts when necessary.

Written by Donald Fairweather
Updated over a week ago

Verify your Phone Number for your Command Account

Steps to verify your phone number

Written by Levi
Updated over a week ago

Magic Link Login

Easily switch between your Verkada Command organizations

Written by John Shultz
Updated over a week ago

Switching Between Organizations in Command

Navigating Command when you are a part of multiple organizations

Written by Clark Merrick
Updated over a week ago

Verify your Email for your Command Account

Steps to verify your email account

Written by Levi
Updated over a week ago

Detailed Role Breakdown for Command Users

Features and configurations available to users and groups with different roles

Written by Eden Taitt
Updated over a week ago

Setting Permissions

Step-by-step instructions on setting user and group permissions

Written by Clark Merrick
Updated over a week ago

User Permissions Overview

Overview of the Verkada user permissions model

Written by Joel Kelley
Updated over a week ago

Adding or Removing Users

How to add or remove a user from your organization

Written by John Tran
Updated over a week ago

Creating and Deleting Groups

Groups allow you to easily control user access to sites and sub-sites

Written by John Tran
Updated over a week ago

Account Information and Two-Factor Authentication

Verkada has a built in option for 2FA (two-factor authentication) to further secure your account

Written by Donald Fairweather
Updated over a week ago

Verkada Command Account FAQ

Answers to common questions about password resets, account lockouts, and invitation emails

Written by Jacob Dickson
Updated over a week ago

Simple User Permissions Model for Cameras

An example of how you can implement Verkada's permissions to your organizational structure

Written by John Tran
Updated over a week ago

Organization Wide Settings

Legacy Audit Logs

How to access logs that were generated before the audit log update

Written by Levi
Updated over a week ago

Admin Page

Options and abilities for organization settings

Written by Donald Fairweather
Updated over a week ago

Accessing Audit Logs

Access and view audit logs per camera or organization to keep track of what's happening in your organization

Written by Joel Kelley
Updated over a week ago

Required network settings

Overview of the network settings you'll need to enable to activate Verkada devices

Written by Clark Merrick
Updated over a week ago

Data Protection and Security

Control User Login

Control a user's login on both Verkada Command and the Verkada Pass app.

Written by Levi
Updated over a week ago

Share data with Verkada

Share images and video to help Verkada improve analytics features

Written by Levi
Updated over a week ago

Where is data stored?

Read here for information on where Verkada systems store video, audio and related data

Written by Adam
Updated over a week ago

Encryption and Security

Verkada’s Command Software is Built for Compliance

Written by John Tran
Updated over a week ago

Privacy and Security Checklist

Actions that your organization can take to ensure Command is configured at the highest level of security

Written by Will Minch
Updated over a week ago

What happens if somebody steals my camera?

Written by Adam
Updated over a week ago

Device Firmware Updates & Integrity

Verkada devices update their firmware automatically

Written by Will Minch
Updated this week

Retaining more than 30 days of storage

Written by Connor Rhodes
Updated over a week ago

SAML/SSO

Authentication and Provisioning Overview

Configuration options for user authentication and provisioning, including 2FA, SAML/OAuth, and SCIM

Written by Levi
Updated over a week ago

Enabling SAML on Your Command Account

This article explains the process of enabling SAML for your Command organization

Written by John Shultz
Updated this week

Creating or Refreshing an Organization's SCIM Token

How to generate a new token for SCIM user provisioning

Written by Jacob Dickson
Updated over a week ago

SCIM for Access Groups

Using SCIM to add users to Access Groups

Written by Will Minch
Updated over a week ago

Azure AD SAML and SCIM Integration

Setup instructions for integrating Verkada Command with Azure AD for SAML and SCIM

Written by Clark Merrick
Updated over a week ago

Okta SAML and SCIM Integration

This guide explains how to set up SAML and SCIM with Okta

Written by Will Minch
Updated over a week ago

OneLogin SAML Integration

Steps to configure SSO using SAML and OneLogin as your Identity Provider (IdP)

Written by John Wilkie
Updated over a week ago

Google Workspace SAML Integration

Integrating Google Workspace with Verkada Command for SSO

Written by Levi
Updated over a week ago

ADFS SAML Integration

SAML with Active Directory Federation Services

Written by Clark Merrick
Updated over a week ago

JumpCloud SAML Integration

This guide explains how to set up SAML with JumpCloud

Written by Weston Reed
Updated over a week ago

Licensing and warranty

Verkada Warranty Information

We back a 10-year product warranty for all Verkada products

Written by Levi
Updated over a week ago

Licensing overview

Overview of how Verkada Licensing works

Written by Eden Taitt
Updated over a week ago

Managing your licenses

You can manage your licenses on the License Manager page in Command

Written by Eden Taitt
Updated over a week ago

Adding licenses to Command

License keys are needed to use the Command platform. You need to claim them to remain in compliance.

Written by Eden Taitt
Updated over a week ago

Renewing your license

How to renew your Verkada License

Written by Eden Taitt
Updated over a week ago

How your license expiration date is calculated

Verkada licenses are co-term. This article explains how the co-term date is calculated

Written by Eden Taitt
Updated over a week ago

How to find your license key

Locate your license key so it can be added to Command

Written by Eden Taitt
Updated over a week ago

How to Delete Unused Devices and Products

You will need to remove unused devices to keep your licensing in compliance

Written by Eden Taitt
Updated over a week ago

What happens if I don't claim my license key or renew my license

Consequences of having insufficient or expired licenses in Command

Written by Will Minch
Updated over a week ago

End-of-Sale Products

End-of-Sale Products & Policy Overview

Consistent guidelines for the availability of support throughout the life of a product

Written by Levi
Updated over a week ago

End-of-Sale Announcement for D30 and CM61

This document contains End-of-Sale information for the Verkada D30 and CM61

Written by Levi
Updated over a week ago

End-of-Sale Announcement for AD31

This document contains End-of-Sale information for the Verkada AD31 Card Reader

Written by Levi
Updated over a week ago

End-of-Sale Announcement for CD51 and CD61

This document contains End-of-Sale information for the Verkada CD51 and CD61

Written by Levi
Updated over a week ago

End-of-Sale Announcement for CD41

This document contains End-of-Sale information for the Verkada CD41

Written by Levi
Updated over a week ago

End-of-Sale Announcement for D50

This document contains End-of-Sale information for the Verkada D50

Written by Levi
Updated over a week ago

End-of-Sale Announcement for D40 & D80

This document contains End-of-Sale information for the Verkada D40 and D80

Written by Levi
Updated over a week ago

Floor Plans

Adding and configuring floor plans under the maps tab in Verkada Command

Written by Joel Kelley
Updated over a week ago

Using Floor Plans from your mobile app

Effortlessly review your live stream from your Android or iOS Verkada app

Written by Eden Taitt
Updated over a week ago

Rotating a Camera on a Floor Plan

Instructions on changing the camera direction on the floor plan

Written by Michael Maslakowski
Updated over a week ago

Product Updates

Manage Roles and Permissions

Enable customization or archiving and link sharing permissions for Site Admins and Site Viewers

Written by Eden Taitt
Updated over a week ago