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Mailroom Users and Permissions
Mailroom Users and Permissions

Verkada Mailroom securely enables key individuals to manage packages delivered to your organization

Updated over a week ago

Verkada Mailroom has three main roles:

  • Mailroom Admin

  • Mailroom Site Manager

  • Mailroom Site Viewer

Mailroom Admin

  • Add/Remove users

  • Modify user membership

  • View Mailroom logs and analytics

  • Add and Modify sites

  • Modify account settings

  • Scan in delivered packages

  • View and search for packages delivered

Mailroom Site Manager

  • Modify sites

  • View account settings

  • Scan in delivered packages

  • View and search for packages delivered

Mailroom Site Viewer

  • View and search for packages delivered

Granting Roles

Organization Admins are Mailroom Admins by default. To promote users to Site Manager or Site Viewer take the following steps:

  1. Go to the home page of your Mailroom dashboard and select the settings icon in the top left-hand corner

  2. Select General Settings which should now show your global settings for Mailroom

  3. Select Users & Roles from the left-hand menu

  4. You should now see a list of active users and their roles in your organization, this list is automatically populated from your organization users list

  5. Search for and select the user you want to promote

  6. Once a user is selected you will see a new window

  7. Select Add Role

  8. From here you should see two options Site Viewer and Site Manager

  9. After choosing the role you will be prompted to choose which site(s) the user should have access to

Note: Once user(s) have been promoted it is recommended you refresh the page to see a list of the newly added users and their role.

Modifying and Removing Users

To modify users select their name from the list of users. You will be presented with the user and the roles they hold in the organization.

The list of options include:

  • Add role

  • Add/Remove Sites

  • Remove Role

Add Role

+Add Role allows you to add Site Viewer or Site Manager roles to users along with sites.

Add/Remove Sites

Add/Remove Sites allows you choose to add or remove sites from users.

Remove Role

To remove roles from a user hover over their current role and a Remove Role option should appear.

Note: Removing all roles from a user will cause the user to be removed from the Guest dashboard.

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