Benefits of Setting up Verkada and PagerDuty
Notify on-call responders based on notifications from Verkada
Create high and low urgency incidents based on the alert type
How it Works
Notification types that are selected will be sent as events to a service in PagerDuty opening an incident. If online and offline notifications are selected then offline notifications will be resolved if the camera goes back online.
PagerDuty integrations require an Admin base role for account authorization. If you do not have this role, please reach out to an admin or account owner within your organization to configure the integration.
To get the information from Verkada to complete the setup, you will need to be an Organization Admin. If you do not have this role please reach out to an Organization Admin so they can configure the integration. Read more about permissions here.
Adding the integration to an existing service
Go to Services
Select the Service that you want to add the Integration to
Select the Integrations section and Add a new integration
4. For the Integration Type, select Verkada
5. Once you have added the service you will see an integration key on the right-hand side
6. Copy the integration key and proceed to the manual setup.
Creating a new service for the integration
1. Go to Services
2. Select + New Service
3. For the Integration Type, select Verkada
To use the manual setup process, go to the Verkada Setup Page here and enter your Verkada Organization ID, API Key, and PagerDuty Integration Key as well as selecting notification types that you want to receive alerts for.
Verkada uses PagerDuty's simple install flow keeping a smooth and easy setup. To get setup up, use this link and follow the prompts. Once you have completed setup you will start receiving alerts.
If you run into any issues getting this set up or have any questions please contact Verkada Support.