To request your license keys, you must:
Send the request via email (using the same email as you use to log in to Command).
Find your license key
You can find your license key in your Verkada order email for the devices you ordered.
Example: Order email
What to do...
If you didn't receive an order email or you're unable to locate the order email, see the recommendations below.
Did not receive an order email
If you did not receive an order email from Verkada with the license key, we recommend that you:
Check your spam folder: Sometimes the order email might be sent to your spam folder.
Ask the person who ordered the cameras: If the order was placed by someone else in your organization, they might have received the order email.
Ask your Verkada reseller: If your Verkada reseller handled the order, they might have received the order email.
Unable to locate the order email
If you or your reseller are unable to locate the order email, contact Verkada Support.
Need more help? Contact Verkada Support