In order to have access to Verkada Command, you require a valid Verkada license for all your Verkada devices and products. If you don't have a valid license, you will not have access to your devices in Command, or be able to use Verkada Support. For an overview of the license requirements of each product, please see below.
One license per camera
One license per viewing station
AX41 Door controller: One license per door
AX11 IO Controller: Once license per device
One license per environmental sensor
Alarm platform: One license per location (physical address)
In addition, one license per device for the following:
Once license per iPad running Verkada Guest
Licenses must be claimed in Command to be valid. To claim your license, enter your license key (found in your Verkada order email) on the License Manager page. Whenever you add new devices to Command, you must also remember to claim your license for those devices.
Licenses and active devices/products are shown on the License Manager page in Command.
For each device/product category that requires a license, you’ll see a bar showing how many active devices/products you have in that category. If you have less active devices/products than licenses for a category, the bar will be green. If you have more active devices/products than licenses for a category, the bar will be red. If any of the bars are red, your license state will be Invalid, and you’ll have to claim your licenses to continue using Command. For more info on how to manage your licenses, see our KB article.
Command licenses may be purchased in 1, 3, 5, or 10-year lengths. The clock for a license starts counting down upon purchase, not when the device/product is connected to Command. Licenses are usually sold together with your Verkada devices, but can also be purchased separately from your Verkada reseller or sales representative. For our latest licensing prices, see our pricing page.
Verkada licensing is organization-wide, and the licenses co-term to a single expiration date. This means that each of the licenses in an organization are combined, and the expiration date for the organization is the weighted average of all the individual licenses. For more information on how expiration dates are calculated, see our explanation of co-terming.