As an Org Admin, you can use the Verkada Command Alerts page to view and manage device events and alerts across your organization.
When you use the Alerts page, you ultimately land on the Manage Alerts page, where you can:
View existing events and alerts, where you can search through alerts to identify those with specific events, sites, devices, recipients, and so on.
Edit, mute, or delete existing events and alerts.
Recommendation: This article is intended for Org Admins who manage and assign alerts at scale. If you’re an individual Verkada Command user, we recommend that you learn how to get started with events and alerts, including how to set up your own alerts in Command.
View alerts
In addition to the email or SMS notifications, you can view alerts for a device on the device's details page.
Any ongoing alerts are displayed first, followed by all previous alerts in order of most to least recent. You can filter the alert type with the dropdown menu at the top right (example below for sensors).
On the Alerts page, you can see why you were notified by an event, who else was notified, and footage related to the event. In addition to the email or SMS notifications, you can view alerts for a sensor.
In Verkada Command, go to All Products > Admin.
On the left navigation, select the Alerts (bell) icon.
Click Device Events to see all of the events generated for your org.
Note: You can filter events by date, device type, device, event, site, user, and the alert that detected the event.
Under My Alerts, select an alert you created to see the events that match that filter.
Access the Manage Alerts page across products
There are several access paths to get you to the Manage Alerts page. On this example page, you can see an overview of the motion alerts that have been created or that have been assigned to a specific user.
Example: Manage Alerts page with motion events
Command home page (Alerts icon)
Log in to Verkada Command.
On the Command homepage, scroll down on the left side and click the Alerts (bell) icon.
On the Alerts page, next to My Alerts, click the Settings (gear) icon.
You should see your devices on the Manage Alerts page.
Admin page
In Verkada Command, go to All Products > Admin.
Under Org Settings, scroll to Manage Alerts.
You should see your devices on the Manage Alerts page.
Intercom
In Command, go to All Products > Intercom.
Select an intercom device view to manage.
At the top, click Settings.
Scroll down to Video and select Manage Alerts.
Camera
In Command, go to All Products > Cameras.
Select a camera that you want to manage.
At the right, click the Settings (gear) icon.
Scroll down to Events and click Manage Alerts. This is where you can configure email and SMS alerts for events generated by the specific camera. You must enable events to get alerts.
Edit, mute, or delete an existing alert
In Verkada Command, go to All Products > Admin. Alternatively, on the left navigation, click the Alerts (bell) icon.
Click Device Events to see all of the events generated for your org.
Under My Alerts, hover over the alert you want to edit or mute, and to the right of the alert, click the hamburger icon (3 vertical dots) to edit, mute, or delete the alert.
Edit alerts
In Command, go to All Products > Admin and select Manage Alerts. Alternatively, at the bottom left, click the Alerts (bell) icon.
Under My Alerts, hover over the alert you want to edit or mute, and to the right of the alert, click the hamburger icon (3 vertical dots).
Select Edit Alert.
On Edit Alert > Events, select at least 1 device and 1 event.
On Edit Alert > Recipients:
Modify who can receive the alerts and how. You can select individual Command users and groups.
For each user or group, modify how they will see the alerts on the Alerts page and what kind of notifications will be sent: Alerts page, Email, SMS, Push (to Command app).
Click Next
On Edit Alert > Schedule:
Edit the days and times to schedule your alerts.
Click Next.
Note: By default, events are generated 24/7, and motion alert schedules are only configurable from the Alerts page.
Mute alerts
In Command, go to All Products > Admin and select Manage Alerts.
At the bottom left, click the Alerts (bell) icon.
Under My Alerts, hover over the alert you want to edit or mute, and to the right of the alert, click the hamburger icon (3 vertical dots).
Select Mute Alert and choose the duration for the alert to be muted.
Delete alerts
In Command, go to All Products > Admin and select Manage Alerts. Alternatively, at the bottom left, click the Alerts (bell) icon.
Under My Alerts, hover over the alert you want to delete, and to the right of the alert, click the hamburger icon (3 vertical dots).
Select Delete. You can only delete alerts that you created; otherwise, contact the user who created the alert to delete.
Learn more
Alerts Page
Visit Training Center for bite-sized video tutorials on how to accomplish role-based tasks in Command.
Need more help? Contact Verkada Support