How events and alerts work
Verkada devices can be configured to generate events when something important happens. You can view these events on the Events page, and create custom alerts that will notify you or others when certain events occur.
Configuring your events
Before you’re able to view events or set up alerts, you need to configure your devices to generate events. For some events, such as camera status, the event is enabled by default. For other events, such as motion, the event must be configured on the device before you can view it on the Events page or generate alerts based on it. You can go to the device settings of an individual device to see what events you can enable for that device.
Viewing your events
All the events generated by devices in your Command Organization can be viewed on the Alerts Page. The Alerts page shows the events in descending chronological order, with the most recent event on the top. You can search the events if you’re looking for a particular type of event, events from a certain time period or other subsets of the events emitted in your Command Organization. You can also create alerts that notify you when an event occurs.
Setting up alerts based on your events
You can use Alerts to get notified if a particular event is generated by one or more of your devices.
To create your first Alert, do the following
Navigate to the Alerts bell icon
Click the + New Alert button on the left-hand side
Select the event types you want to see events for
Select the recipients of the event alerts
Select the schedule for when you want alerts to be run
Create a name for the event
Optional: Organization Admins can also select additional users who need to receive the alerts as well
Press Done to save the Alert
You will now get notified when any of the events you selected are generated by the sites and devices you selected.
If you are an Organization Admin, you can also assign the alert to other Command users or groups and select how they should receive the alert. If you do, they will see the Alert on their Alerts Page, and get notified of the events you have set up the alert for. You can add the users and groups you want to get notified by an alert using the search bar. For each user or group added, you can select if they should receive an email, SMS, or both using the pills next to the user or group name. Once you’re done, click Save.