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Verkada Guest Supported Printers & Printer Troubleshooting
Verkada Guest Supported Printers & Printer Troubleshooting

Guidance on which printers can be used with Verkada Guest & how to resolve the most common issues

Updated over a week ago

Relevant sections:

  1. Adding a Printer to Verkada Guest

  2. Supported Printers

  3. Supported Label Types

  4. Printer Troubleshooting

Adding a Printer to Verkada Guest

To add a printer your user account must either be a Guest Admin or Guest Manager. Once your account has the appropriate permissions you will be able to begin adding a printer through your assigned Verkada Guest tablet.

Adding a Printer through the Tablet Interface

To add a printer to Verkada Guest, you first need to note the pin code which is used to enter the settings menu on your assigned Guest tablet. To find the pin code follow the below steps.

  1. Browse to All Products > Guest

  2. Select Admin on the left-hand sidebar

  3. Use the dropdown menu in the upper left-hand corner to select the site where you would like to add a printer.

  4. Once on the site settings page, select Printers in the list of menu options to scroll down and view the pin.

In the Printers section, you will see the PIN code used for entering the settings menu on your Guest tablet.

To enter the settings menu on your tablet, tap and hold the bottom right-hand corner of the app for about three seconds to bring up the PIN pad. Enter your PIN and you will be brought to the printer settings page which will enable you to choose what printer you want to add.

Tap Connect to a Printer to show your list of printers; once you have the correct one selected, you will be good to print.

Once the printer is added you should now see which tablet the printer is assigned to under the Tablets section of your site settings. You will see the chosen printer in the Printer section of your site settings.

Supported Printers

Verkada Guest supports the following printers:

For Black & White Printing:

  • Brother QL820-NWB - Easiest set up with this printer

  • Brother QL1110-NWB

For Color Printing:

  • Epson C4000 - Better of the two color printers

  • Epson C3500

Supported Label Types

Verkada Guest supports the following label types and sizes:

Printer Troubleshooting

Unable to Add Printer to Guest App

If you are unable to find the printer that you intend to add to Verkada Guest we recommend the following:

  • Ensure that you are using a supported printer

  • Ensure that your printer is on the same Wi-Fi network or wired network as the tablet

  • Plugin your printer on the wired network to ensure that it is getting a connection to the LAN

    • After ensuring that your printer is on the same LAN, we recommend rebooting the printer

  • If the printer is on the same LAN as the tablet and you are still unable to see the printer, we recommend reaching out to your printers support to continue troubleshooting

Unable to Print Badges

In this scenario either the printer is not printing as expected or the Print Badge button is greyed out as shown below.

To check the status of the printer you can use the Printers page in the site settings and then select the printer in use, this will show the status of the printer that you are using.

  • We should first start by ensuring that the printer is plugged in

  • Once the printer is plugged in, verify the network that the iPad is on and ensure that the printer is on the same network by plugging in the printer directly to the LAN

  • If the printer is on the same network, wired or wireless, as the tablet and you are still unable to see the printer we recommend reaching out to your printer's support to continue troubleshooting

Badges Not Printing in Color

  • Ensure you have a color printer added to your site

  • Ensure the printer has sufficient ink to print the colors you specified for the badges

Note: If these steps do not resolve your issue, you will need to contact your printer manufacturer for further assistance.

Low Print Quality

  • Connect your printer via IP address rather than Airprint as IP address retains better image fidelity

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