When you create a new Alarms site in Verkada Command, you need to go through a few steps to configure settings for the site.
You can always make changes to these settings by following these steps:
In Command, go to the All Products menu and select the Alarms Home page.
Select the site that you want to change.
Click to expand each option below to learn more about settings options.
You can choose which events should trigger an alarm: cameras, sensor inputs, and doors. The events that exist in this Alarms site can be selected as alarm triggers. This means that when the site is armed, any of the following events can trip the alarm.
When alarm devices go offline
By default, if any alarm devices go offline for more than five minutes while the system is in an armed state, it automatically raises an alarm.
If any alarm devices go offline while the system is in an unarmed state:
It records the offline event, but does not raise an alarm.
It does not raise an alarm when the system is armed later, unless the Alarm device comes online and goes offline for more than five minutes.
Change default behavior of offline events
To change the default behavior of offline events:
Navigate to Settings > Offline Events.
Select Raise alarm, Notify only, or Do nothing in the event a selected device goes offline.
To enable a camera as an alarm trigger,
On the Select Cameras window, select the camera for person detection.
Once selected, anytime the system is armed and a person is detected, a video verification event is logged and sent to our monitoring agents for review.
Click Done when you're done with your selection.
Specify a region of interest
You can also specify a region of interest on cameras. The region selected in blue is the only area where person detection is running; everything outside of the blue box is ignored.
An alarm panel detects a relevant state change (door open, glass break, water detected, motion detected, and so on).
Configure wireless sensor-specific settings:
Sensitivity Level (Low, Medium, High)—The higher the sensitivity, the greater distance allowed between the sensor and the magnet to register a closed event.
Universal Transmitter Mode (Normally Open, Normally Closed)—Allows the door contact sensor to be utilized as a wireless transmitter, turning any standard 2-wire sensor into a wireless signal
Button Press Pattern (Single, Long, Double, Triple)—Allows you to specify the type of button press pattern required to send a panic signal.
Mobile Mode—This setting should be enabled for mobile panic buttons that are expected to be carried on an individual's person or when the panic buttons are expected to be out of the wireless range of a hub for extended periods of time.
An access controller detects a door open, door held open or door forced open event.
You can configure an alarm console as a trigger by using person detection on its camera.
Air quality sensor events
Air quality sensor events
A sensor detects motion, changes in temperature, humidity, air quality, and so on.
Set the desired response when an alarm device goes offline.
If enabled, video verification allows for a Verkada monitoring agent to review video footage of an incident before raising an alarm. This reduces the likelihood of false alarms.
You can configure these levels of security for video verification:
Normal Security—An alarm is only raised if there is a visible threat to a person or property. For example, a person brandishing a weapon, broken glass, etc.
Max Security—An alarm is raised if a person is present or if there are any signs of an intrusion. This alarm level helps to significantly reduce the chance of a false alarm occurring.
Customer Security—An administrator can choose what the monitoring agent will raise an alarm for depending on the video verification rules.
Use case of trip event
Site is armed
A camera detects a janitor in a safe room
Trip event occurs
Video clip of the event is sent to the monitoring agent for review
In normal security mode, the agent determines that there is no visible threat to people or property and an alarm is not raised. In max security mode, the agent raises an alarm immediately if a person is present when the site is armed.
For video verification to be active for non-camera devices, you need to link your devices to nearby cameras that can provide context for alarm events. For air quality sensors and doors, the cameras you've previously associated with those devices are automatically used for video verification.
For BH61 / BP41 sensor inputs, you can manually add nearby cameras when you configure those inputs.
For more information on the video verification rules, refer to Verification Rules.
If emergency dispatch is enabled, the Verkada monitoring agent contacts the individuals in the order of your contacts list. If an emergency is confirmed or if no one can be reached, the agent dispatches emergency services to the site address.
Immediate Dispatch on Panic
When enabled, Verkada monitoring agents dispatch emergency services immediately without confirming. This only applies to duress and panic alarms. Notification recipients still receive a call/SMS to get visibility into the situation.
Monitoring Test Mode
If enabled, the Verkada monitoring agent still reaches out in the order of your contacts list, but does not dispatch emergency services if they are unable to reach you.
Permit Number (Optional)
You can optionally add a permit number to be shared with emergency services when dispatch is requested. This is sometimes a requirement in certain counties and states.
Emergency Dispatch Context Cameras
By default, our monitoring agents do not have live access to your cameras. This setting allows you to grant the monitoring agents a live stream of up to a maximum of 10 cameras alongside any footage that has been video verified to gather additional context during an active alarm.
Configure Command users to be notified via SMS and/or email notifications when an alarm is raised. These notifications can be sent, regardless of whether emergency dispatch is enabled.
By default, all users will receive SMS and email notifications, but need to be explicitly designated as emergency dispatch contacts. To do that, click the Dispatcher icon. The call order is determined by the number to the right of the Dispatcher icon.
Important. Please ask users on the notification list to save the following numbers to their contact list as "Verkada Monitoring".
These are the numbers that we use to notify you of an emergency:
SMS Phone call
You can configure which actions to take when an alarm is raised:
Alarm panel outputs
If you have a BP41 alarm panel, you can configure outputs A and B on the panel to provide 12V of power to sirens, strobes, and other alarm signaling devices in the event of an alarm. Find setup instructions here.
If you have a BX21, you can configure the wireless relay as an output for a siren, strobe, or other alarm signaling devices. Find setup instructions here.
Pay alert message
You can also choose to play an alert message on the alarm console.
Access control lockdown
You can leverage a configured lockdown scenario through Verkada access control as a response to an alarm being raised.
Number of seconds to wait after a trigger event occurs before raising an alarm.
Number of seconds to wait after entering the code entry before arming site.
Restricts mobile app arm/disarm when the user is within 200 meters of the alarm site.
Automatically arms the site during the specified window.
If disarmed during the arm period, automatically re-arms the site after a set period of time.
Automatically disarms the site at the end of the schedule.
Arm/Disarm Notification Window
Receive a notification whenever an arm/disarm occurs within a specific time range.
Output on Arm
A wired output is enabled when the site is armed and disabled when it is disarmed.
Disarm via Doors
Select which doors automatically disarm the site when the door is unlocked via a badge swipe. This option is only available if a door exists in the site.
Arm via Doors
Select which doors automatically arm the site when the door is unlocked via a badge swipe. This option is only available if a door exists in the site.
Note: The exit delay is 20 seconds.
Toggle via Doors
Toggle between armed/disarmed for this site when one of these doors grant access.
You can add multiple site keycodes that arm/disarm the system and individual user keycodes.
You can enter this code to trigger a panic alarm on the alarm console in case of an emergency. When a duress code is entered into the console, the system disarms the site, but still triggers alarm notifications and emergency dispatch (if enabled).
Alarm console settings
Here you can configure settings for the alarm console.
Enable Console Video Recording
Gives users access to live and historical video from the alarm console in Command.
Enable Console Video Stream
Gives users access to live video on the console for all cameras in the site.
Console announces when a site is arming, armed, or disarmed.
Alarm Trigger Announcement
Console announces when a site has been tripped.
Alarm Raised Announcement
Console announces when an alarm is raised.
Enable Console Door Chime
Console plays an audio tone when a door in the site is opened.
Restarts the console remotely.
Alarm console settings