If you are unable to see your access devices, ensure you are both a Site Access Admin for the site the device is in and either an Access Admin or Access Manager.
Adding a Site Access Admin
From the Admin page select Access Control then Access Sites
You'll see all of the access sites you are Site Access Admin for, or if you are an Organization Admin you'll see every access site. Select the Admins button to the right of the access site you wish to create a Site Access Admin for. You'll see a list of the current Site Access Admins. Select + Add... to add additional Access Site Admins.
Find the user to promote, check the box to the left of their name and select done to complete making them a Site Access Admin.
Note: Users must be Access Admins or Access Managers before they can be added as a Site Access Admin. If the user you are looking for isn't in the list, check the below steps or this article to make them an Access Admin.
To make a user an Access Admin
A current Access Admin can go to Admin > Access Control > Access Users
Check the box by the user to promote
Select Assign Roles
Check Access Admin and apply
Site Access Admin
Site Access Admin privileges allow an Access Admin or Access Manager the ability to see and interact with devices in a specific access control site. This is similar to how a camera Site Admin is able to view and manage cameras in a site. The abilities the Site Access Admin has depends on whether they are an Access Admin or an Access Manager, the Access Admin being able to do more. If a user is an Organization Admin and has Access Admin/Manager privileges, they will be able to create access sites and view all existing access sites.
Abilities of a Site Access Admin who is an Access Manager
View live door events for doors within the site
View reports for doors in the assigned site
View door history and door schedules
View user history for doors in the assigned site
Change a door schedule to an existing schedule
Unlock a door from Command
Abilities of a Site Access Admin who is an Access Admin
Can do everything an Access Manager can do, as well as:
Add/remove Site Access Admins
Delete the site
Add/remove devices
Add/configure/remove doors within their assigned sites
Add/configure/remove access levels and exceptions