If your Access Controller becomes unresponsive, is not working properly or Verkada Support requests the controller be rebooted, here are the steps:

Requirements

  • User must be an Access Admin
  • The Access Controller must be online to be able to receive a restart command

Note: If the controller show's an "Offline" status, rebooting the controller via Command will do nothing. You will have to unplug the AC41 and plug it back in manually to restart it.

Process

Select Admin in the menu on the left

Select Devices in the Admin submenu

Find the controller you want to restart and select the icon to the right of the controller name, then select Restart to restart the Access Controller

Example

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