Edit User Access Permissions

Learn how to set user permissions for Verkada access controllers

Updated over a week ago

Access control permissions determine which doors a user/group has access to and the times they can access them. This is done through access groups and access levels:

  • Access groups are assigned to access levels.

  • Access levels contain the specific doors for access and what time they are allowed.

  • Access users can then be assigned to specific access groups they need for door access.

Required. You must be logged in with a user account with Access Admin or Manager privileges to modify access user permissions. You must be logged in with a user account with Access Site Admin privileges for the site the doors are in order to modify a respective access level. Learn more about Roles and Permissions for Access Control.

Note: Access groups are completely separate from Verkada Command Admin groups and granting a user permissions to one does not affect the other.

Grant access permissions

  1. In Verkada Command, go to All Products > Access.

  2. On the left navigation, click Access Users and Groups .

  3. On Access Users and Groups, at the top right, use the search field to locate the person by name or email address.

  4. Select the user's name, then click Profile to access and make changes to the user's profile.

  5. (Optional) On Profile, you can modify these access attributes:

    • Access Role—You must be an Org Admin to change this.

    • Start & End Date—If the current date is before the start date or after the end date, they have no door permissions.

    • Entry Code for keypads—Can add or delete.

    • Badges/Keycards—Can add, deactivate, or disable.

    • License Plates—Can add or delete for LPR entry.

    • Verkada Pass—Can enable for remote unlock and Bluetooth unlock.

  6. On Access Page, click Add Group to add users to different groups for door access.

Modify user permissions

Modify user access attributes

  1. In Verkada Command, go to All Products > Access.

  2. In the left panel, click Access Users and Groups .

  3. At the top right, use the search field to find the person by name or email address.

  4. Select the user's name, then select Profile to access and make changes to the user's profile.

  5. You can modify these access attributes, as needed:

    • Add or Remove Groups assigns access control groups, which dictate door access.

    • Access Admin and Access Manager privileges can be assigned using the toggles.

    • Mobile toggle enables users to use the Verkada Pass app.

    • Entry Code can be added for keypad entry.

    • Key Cards can be added, deactivated, or disabled

  6. Click Access to manage and make changes to the user's permissions.

  7. At the bottom left, click Add Group to manage access control groups, which determines door access.

Modify user permissions from the access users and Groups page

  1. In Verkada Command, go to All Products > Access.

  2. In the left panel, click Access Users and Groups .

  3. On Access Users and Groups, check to select the box next to the user(s) name. You should see a banner that shows the changes that can be made for the selected user(s).

  4. At the top, click the Groups tab to add the selected users to one or more access groups.

  5. (Optional) Click Grant Access Admin to assign/remove access admin permissions, as needed.

  6. (Optional) Click Delete to remove the selected user(s).

Site Access Admin role

Required. You must be an Access Admin for the site you are granting user permissions.

Add a Site Access Admin

Note: Only existing Access Admins or Access Managers can be promoted to Site Access Admins.

  1. In Verkada Command, go to All Products > Access.

  2. Click Location to select the door site where you want to add admin access.

  3. At the top, click Admins. You should see all of the current Access Site Admins.

  4. At the top right, click Add Admin to add additional Access Site Admins.

  5. Find and check the box next to each user to promote to Access Site Admin.

  6. Click Done.

Related resources


Need more help? Contact Verkada Support

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