Access control permissions determine which doors a user has access to as well as what times they can access them. Door access is managed by the access goups the user is assigned to. The Access Admin role can be assigned which gives the user permission to manage access groups and users. Site Access Admins can manage a site's doors and access controllers.

Access Admin


  • You must be logged in with a user account with Access Admin privileges to modify user permissions.


Navigate to the Access tab in Command and select the Access Users button.

The search field in the top right can be used to locate the person by name or email address. Select the desired user's name, then select Profile to access and make changes to the user's profile.

The following access attributes can be modified:

  1. Add or Remove Groups assigns access control groups, which dictate door access

  2. Access Admin and Access Manager privileges can be assigned using the toggles

  3. Mobile toggle enables users to use the Verkada Pass phone app

  4. Entry Code can be added for keypad entry

  5. Key Cards can be added, deactivated, or disabled

Select Access to manage and make changes to the user's permissions. Select + Add Groups to manage access control groups, which dictates door access.

Modifying user permissions from the Access Users page

Click the checkbox next to the user's names to select the desired users and this will bring up a banner showing the changes that can be made.

  • Select Groups to add the selected users to one or more access groups

  • By selecting Assign Roles, access admin permissions can be assigned or removed from the users

  • Delete will remove the selected users

Site Access Admin


  • You must be an Access Admin as well as a Site Access Admin for the site you are making the user an Access Site Admin for.


Navigate to the Home > Access page select the three dots on the site that you wish to set Site Access Admins on and choose Admins

Here you will see all of the current Access Site Admins. Select the + Add... button in the top right to add additional Access Site Admins.

From here, find and check the box next to each user to promote to Access Site Admin. Select Done to finish the change.

Note: Only existing Access Admins or Access Managers can be promoted to Site Access Admins.

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