You can import a CSV file to quickly and easily bulk configure or update users at a time.


You must be logged in with a user account with Access Admin privileges to create a Access users


Select Add on the Users page of your Command Organization then select Import Users

From here you can Download the CSV template as a base for you import file

Simply drag and drop the file from your computer. Make sure to set the following:

  • Select the Timezone for your user import
  • Check the box if you'd like to overwrite your existing users (useful for bulk updating existing users)

To finalize the import select the Import button or Cancel to exit without importing.

Overwrite existing users

  • When this option is checked, any existing users that have matching emails with the CSV import will be updated. Users without email addresses will not be considered in the overwrite.

Sample CSV file

Here's an example CSV file to reference the required format, you can also download this from the Import Users window in Command. Please take note of the required format for your .csv in order for it to be recognized by Command (You cannot add or remove columns from the CSV template's header)

[email protected],John,Smith,04/15/2020 10:30:00 AM,04/15/2020 10:30:00 AM,Admin,1233344,"All Employees,Sales",Standard 26-bit Wiegand,12,34567,,TRUE,
[email protected],Jane,Doe,,04/15/2020 10:30:00 AM,,,All Employees,HID 37-bit,1412,213045,,TRUE,
[email protected],Chris,Green,04/15/2020 10:30:00 AM,,,56789014,Contractors,HID 37-bit No Facility Code,,12005826123,,TRUE,
[email protected],Amy,Burch,,,,,,Casi Rusco 40-Bit,,89762389989,,FALSE,
,Fardeen,Contreras,,,,,,HID Corporate 1000-35,354,243548,,FALSE,
[email protected],,,,,,,,HID Corporate 1000-48,939,980273,,FALSE,
[email protected],Darragh,Miles,,,,,,DESFire CSN,,,B90AC39F824,TRUE,
[email protected],Ayesha,Findlay,,,,,,MiFare Classic 4-Byte CSN,,,2E87BA89,TRUE,
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