Before you can start using motion plotting, you will need to calibrate at least one camera on your floor plan. Motion heatmaps will only show on a floor plan for motion detected by cameras that have been calibrated.

Note: Before calibrating cameras please ensure that you have identified walls on your floorplan. See this link for identifying walls.

A camera can only be calibrated if it has enough data. Cameras use images of people as data, and once a camera has captured enough images of people, it will be ready for calibration. Depending on the number of people your camera sees, this could take anywhere from a few hours to several days. It is recommended to place your camera in an area where people can be seen at least some of the time so that this data can be collected. The more people the camera sees in a given day, the sooner it will be ready for calibration.

For best results, the camera's field of view should be pointed straight down towards the floor/ground as much as possible. An angle of at least 70 degrees from horizontal is recommended.

Note: Cameras will need to be placed on the map for them to start collecting motion data. If the camera is removed from the floor plan it will reset its calibration.

How to Calibrate Cameras

  1. Select Maps in the bottom right-hand corner of the Home page

  2. Select the floor plan you wish to view motion plotting on

  3. Select the gear icon in the top right-hand corner

  4. Select Calibrate Cameras and choose the camera you wish to calibrate

  5. Select Next

  6. Using the blue dashed-lined box, select the area that has the largest area the camera can see. Err on the side of a larger area rather than a smaller one. When you are finished,

  7. Select Next

  8. View where the numbered marker appears on the left image. Place this numbered marker on the floor plan on the right. Most of the numbered markers appear on people's feet, which should help you place it on the correct location on the floor plan. Repeat this step until you have completed plotting all the markers from the images on the left

  9. When you have finished plotting these markers, you will see a preview of multiple images on the left and the floor plan on the right. If you are satisfied, click Confirm and Exit

  10. The camera may take up to 90 minutes to calibrate. Once completed, you will be able to see motion for this camera plotted on the floor plan. Make sure you have Motion Plotting turned on by verifying it is selected by clicking the gear icon in the top right-hand corner.

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