Use this article to read through some common scenarios and try the suggested troubleshooting tips to help. If you still need help, please contact Verkada Support.
What is the LED status of the camera?
What is the LED status of the camera?
Each camera is equipped with an outside status LED light, which indicates operating status.
Solid orange: Camera is powered on and booting up
Flashing orange: Camera is updating firmware
Flashing blue: Camera is recording but cannot reach Verkada Command
Solid blue: Camera is recording and connected to Verkada Command
There are also LEDs on the Ethernet port of all Verkada cameras (except for the Verkada CM61). If the LED lights on the Ethernet port are not lit, the camera is not receiving power via PoE. See Camera LED Status Indicators.
Camera has been solid orange for over 10 minutes
Camera has been solid orange for over 10 minutes
This usually indicates the camera isn't getting enough Power over Ethernet (PoE) power. All Verkada cameras operate off the IEEE standard 802.3af/at PoE and CH52-E series operate off the 802.3at/bt PoE. See Camera Power Requirements.
If you have verified the PoE source is providing one of these standards, disconnect the Ethernet cable from the camera for 5 seconds then reconnect it.
If the camera LED light continues to stay solid orange, please contact our Verkada Support.
Camera is blinking blue for over 5 minutes
Camera is blinking blue for over 5 minutes
The camera is getting the correct power and is recording, but can't reach Verkada servers.
Check to see if the camera is receiving a local IP address from your Dynamic Host Configuration Protocol (DHCP) server. Media Access Control (MAC) addresses are listed on the bottom of each camera and on the Devices page.
Review the required network settings to verify the camera's traffic isn't being blocked. It's best to send this guide to the person that manages the network infrastructure.
If that traffic isn't being blocked, disconnect the Ethernet cable from the camera for 5 seconds, and then reconnect it.
If the camera LED light continues to blink blue, please contact Verkada Support.
Camera is solid blue for over 5 minutes, says "waiting to be connected on Verkada Command"
Camera is solid blue for over 5 minutes, says "waiting to be connected on Verkada Command"
Verify that the serial number on the bottom of the camera matches the serial number on the camera box and the camera settings in Verkada Command.
If the serial number matches, disconnect the Ethernet cable from the camera for 5 seconds, and then reconnect it.
If the camera continues to be solid blue and won't come online, please contact Verkada Support.
Related resources
Required Network Settings (General)
Need more help? Contact Verkada Support