What is the LED status of the camera?
Each camera is equipped with an outside status LED light, which indicates operating status.
Solid orange: Camera is powered on and booting up
Flashing orange: Camera is updating firmware
Flashing blue: Camera is recording but cannot reach Verkada Command
Solid blue: Camera is recording and connected to Verkada Command
There are also LEDs on the Ethernet port of all Verkada cameras (except for the Verkada CM61). If the LED lights on the Ethernet port are not lit, the camera is not receiving power via PoE.
Camera has been solid orange for over 10 minutes
This usually indicates the camera isn't getting enough PoE power. All Verkada cameras operate off the IEEE standard 802.3af/at PoE.
If you have verified the PoE source is providing one of these standards, disconnect the Ethernet cable from the camera for 5 seconds then reconnect it.
If the camera LED light continues to stay solid orange, please contact our Support team.
Camera is blinking blue for over five minutes
The camera is getting the correct power and is recording, but can't reach Verkada servers.
Check to see if the camera is receiving a local IP address from your DHCP server. MAC addresses are listed on the bottom of each camera and on the Devices page.
Review the required network settings guide to verify the camera's traffic isn't being blocked. It's best to send this guide to the person that manages the network infrastructure.
If that traffic isn't being blocked, disconnect the Ethernet cable from the camera for 5 seconds then reconnect it.
If the camera LED light continues to blink blue, please contact our Support team.
Camera is solid blue for over five minutes but says waiting to be connected on Verkada Command
Verify the serial number on the bottom of the camera matches the serial number on the camera box and Verkada Command.
If the serial number matches, disconnect the ethernet cable from the camera for 5 seconds then reconnect it.
If the camera continues to be solid blue and won't come online, please contact our Support team.