What is the LED status of the camera? 

Each camera is equipped with an outside status LED light, which indicates operating status:

  • Solid orange: Camera is on and booting up
  • Flashing orange: Camera is updating firmware
  • Flashing blue: Camera is recording but cannot reach the server
  • Solid blue: Camera is recording & connected to the server

There are also LEDs on the Ethernet port of every camera model, excluding the CM 61. If the LED lights on the Ethernet port are not lit, it means the camera isn't getting any power via PoE.

Camera has been solid orange for over 10 minutes

This usually indicates the camera isn't getting enough PoE power. All Verkada cameras operate off the IEEE standard 802.3af/at PoE. 

  • If you have verified the PoE source is providing one of these standards, disconnect the Ethernet cable from the camera for 5 seconds then reconnect it. 
  • If the camera continues to solid orange, please contact out to our Support team if you have already purchased the camera. If you are trialing a camera, please contact to your sales representative 

Camera is blinking blue for over five mintues

The camera is getting the correct power and is recording, but can't reach the Verkada Command Cloud on port 443. 

  • Check to see if the camera is receiving a local IP address from your DHCP server. MAC addresses are listed on the bottom of each camera
  • Review the required network settings guide to verify the cameras traffic isn't being blocked. It's best to send this guide to the person that manages the network infrastructure 
  • If that traffic isn't being blocked, disconnect the Ethernet cable from the camera for 5 seconds then reconnect it
  • If the camera continues to blink blue, please contact out to our Support team if you have already purchased the camera. If you are trialing a camera, please contact to your sales representative 

Camera is solid blue for over five minutes but says waiting to be connected on Verkada Command

  • Verify the serial number on the bottom of the camera matches the serial number on the camera box and Verkada Command
  • If the serial number is matches, disconnect the Ethernet cable from the camera for 5 seconds then reconnect it
  • If the camera continues to be solid blue and won't come online, please contact out to our Support team if you have already purchased the camera. If you are trialing a camera, please contact to your sales representative 
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