Verkada actively monitors system health and displays camera status in your Command account. Green means the camera is operational and is recording; orange means the camera has gone offline or is otherwise experiencing technical issues.
Verifying phone number and email
To receive the notification to your email or via SMS you first need to verify your email and enter a phone number. To do this
Click the name of the organization at the top left corner
Click the Profile button
Enter your phone number and click Save
Enter in the 6 digit verification code that is sent to your phone
If your email address says Email address not verified and you need a new verification email sent contact support and we can resend the email to you.
Set up notifications in the browser
Select Live on the left-hand bar
Next to Cameras, select the bell icon
Choose SMS, Email, or both next to Camera Status
Mobile push notifications with Verkada App
Select the > icon on the right edge of the screen
Select Push Notification Settings
Select Camera Status so the icon button slides to the right
Note: Notifications can take up to an hour to send once alert conditions have been met.