In Windows, the certificate for Offline Mode is installed differently depending on which browser you prefer. For Firefox, the certificate is installed using Firefox Certificate Manager. In Chrome or Edge, the certificate is installed using the Windows Certificate snap-in.

Installing security certificate for Offline Mode in Firefox on Windows 10

  1. On the organization wide Settings page find the section Offline Mode and click Download Certificate if you haven't downloaded it already
  2. Open the Firefox browser menu in the upper right corner.
  3. Select Options in the menu
  4. Go to the section Privacy & Security
  5. Click View Certificates 
  6. When Certificate Manager opens, choose the Authorities tab and click Import 
  7. In the file explorer, choose the "VerkadaOfflineMode.crt" file you downloaded from Verkada Command
  8. When the You have been asked to trust a new Certificate Authority (CA) popup appears check the box Trust this CA to identify websites and click OK
  9. Click OK to close Certificate Manager

Installing security certificate for Offline Mode in Chrome or Edge on Windows 10

  1. On the organization wide Settings page find the section Offline Mode and click Download Certificate if you haven't downloaded it already
  2. Open the Windows Certificate snap-in
  3. Right click Trusted Root Certification Authorities and select All Task>Import, select the newly VerkadaOfflineMode.crt, click Next twice and Finish, a new window will show "the import was successsful" 
  4. Go back to Verkada Command and click "Test Offline Connectivity" on the organization-wide Settings page. This should return camera "Offline Mode Available"

When your computer goes into Offline Mode, the camera Video Quality will show "Local" and "There is no internet connection. You are currently in offline mode with access only to cameras on your LAN" banner will appear in your browser.

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