Offline mode allows you to securely view live feeds from your camera in the event internet connectivity is lost during your session.
For offline mode to function the following criteria must be met prior to loss of internet connectivity:
The security certificate for your organization must be installed in your browser
Your device must be on the same LAN as the cameras
Your device's browser must be logged in and have an active session with Command
Provisioning offline mode
There are 3 steps to provision offline mode:
Download security certificate
Installing the security certificate
Run test to ensure offline mode connectivity
A certificate is unique to each organization and needs to be installed on each device to access cameras offline. These steps will need to be repeated for each organization and device where you plan to use offline mode.
Download security certificate
Offline Mode requires the installation of a security certificate. The certificate is downloaded from Command and is unique to each organization.
Click on your organization name in the upper left corner
Click on Account Settings
Find the section Offline Mode
Click Download Certificate, to obtain the security certificate VerkadaOfflineMode.crt file for your organization

Installing Security Certificates
Installing security certificate for Offline Mode in Chrome on Mac OS
The security certificate can be installed in Keychain to make it available to Chrome on Mac OS.
Open the MacOS program Keychain Access
Select login on the Default Keychains section
In the File menu select Import Items
In Finder, choose the VerkadaOfflineMode.crt file you downloaded from Verkada Command.
Click Open to save the security certificate in Keychain Access.
Make sure you are still in the login keychain, find the certificate with Verkada Local Client Root in its name
Right-click the certificate and choose Get Info.
When the dialog box opens, expand the Trust dropdown.
Choose Always trust in the When using this certificate dropdown.

Installing security certificate for Offline Mode in Firefox on Mac OS
The security certificate can be installed using Certificate Manager in Firefox to make in available on Mac OS.
Open Preferences
Find the section Privacy & Security
Click View Certificates, under the section Certificates
In the Certificate Manager dialog box choose the Authorities tab and click Import
In Finder, choose the VerkadaOfflineMode.crt file you downloaded from Verkada Command
Click Open to save the security certificate
When the dialog box appears, check the box Trust this CA to identify websites and click OK

8. Click OK to exit the Certificate Manager
Installing security certificate for Offline Mode in Firefox on Windows 10
Open the Firefox hamburger menu in the upper right corner
Select Options in the menu
Go to the section Privacy & Security
Click View Certificates
When Certificate Manager opens, choose the Authorities tab and click Import
In the file explorer, choose the VerkadaOfflineMode.crt file you downloaded from Verkada Command
When the dialog box appears, check the box Trust this CA to identify websites and click OK
Click OK to close Certificate Manager
Installing security certificate for Offline Mode in Chrome or Edge on Windows 10
On the Account Settings page, find the section Offline Mode and click Download Certificate if you haven't downloaded it already.
Open the Windows Certificate snap-in
Right-click Trusted Root Certification Authorities, click Next and select All Task > Import, select the newly VerkadaOfflineMode.crt, click Next twice and Finish, a new window will show the import was successful
Go back to Verkada Command and click Test Offline Connectivity from the Profile menu. This should return camera Offline Mode Available
When your computer goes into Offline Mode, the camera Video Quality will show Local and There is no internet connection. You are currently in offline mode with access only to cameras on your LAN banner will appear in your browser.
Run test to ensure offline mode connectivity
Once the security certificate is installed you need to identify which cameras can be accessed offline from your current location.
Click on your organization name and then select Account Settings
Find the section Offline Mode
Click Test Offline Connectivity
A dialog box will appear indicating the offline accessibility status for each camera in your organization.
Offline mode available: Camera is accessible to your device in offline mode
Not on the same network: Camera is not reachable the local area network (LAN).
Local streaming is not enabled: Local streaming needs to be enabled on the camera
Certificate not installed: Issue
Operating in offline mode
When you are in offline mode a banner will appear stating you are currently in offline mode. Offline mode is available when viewing individual camera live feeds and grids.
Note: Grids can take up to 30 seconds to start playing in offline mode.

Once the internet connection has been restored a banner will appear showing that you have regained internet connectivity.
