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Offline Mode in Command

Offline Mode in Command

Using Offline Mode in a web browser
Clark Merrick avatar
Written by Clark Merrick
Updated over a week ago

Offline mode allows you to securely view live feeds from your camera in the event internet connectivity is lost during your session.

For offline mode to function the following criteria must be met prior to loss of internet connectivity:

  • The security certificate for your organization must be installed in your browser

  • Your device must be on the same LAN as the cameras

  • Your device's browser must be logged in and have an active session with Command

Provisioning offline mode

There are 3 steps to provision offline mode:

  1. Download security certificate

  2. Installing the security certificate

  3. Run test to ensure offline mode connectivity

A certificate is unique to each organization and needs to be installed on each device to access cameras offline. These steps will need to be repeated for each organization and device where you plan to use offline mode.

Download security certificate

Offline Mode requires the installation of a security certificate. The certificate is downloaded from Command and is unique to each organization.

  1. Click on your organization name in the upper left corner

  2. Click on Account Settings

  3. Find the section Offline Mode

  4. Click Download Certificate, to obtain the security certificate VerkadaOfflineMode.crt file for your organization

Installing Security Certificates

Installing security certificate for Offline Mode in Chrome on Mac OS

The security certificate can be installed in Keychain to make it available to Chrome on Mac OS.

  1. Open the MacOS program Keychain Access

  2. Select login on the Default Keychains section

  3. In the File menu select Import Items

  4. In Finder, choose the VerkadaOfflineMode.crt file you downloaded from Verkada Command.

  5. Click Open to save the security certificate in Keychain Access.

  6. Make sure you are still in the login keychain, find the certificate with Verkada Local Client Root in its name

  7. Right-click the certificate and choose Get Info.

  8. When the dialog box opens, expand the Trust dropdown.

  9. Choose Always trust in the When using this certificate dropdown.

Run the offline test

Installing security certificate for Offline Mode in Firefox on Mac OS

The security certificate can be installed using Certificate Manager in Firefox to make in available on Mac OS.

  1. Open Preferences

  2. Find the section Privacy & Security

  3. Click View Certificates, under the section Certificates

  4. In the Certificate Manager dialog box choose the Authorities tab and click Import

  5. In Finder, choose the VerkadaOfflineMode.crt file you downloaded from Verkada Command

  6. Click Open to save the security certificate

  7. When the dialog box appears, check the box Trust this CA to identify websites and click OK

8. Click OK to exit the Certificate Manager

Run the offline test

Installing security certificate for Offline Mode in Firefox on Windows 10

  1. Open the Firefox hamburger menu in the upper right corner

  2. Select Options in the menu

  3. Go to the section Privacy & Security

  4. Click View Certificates

  5. When Certificate Manager opens, choose the Authorities tab and click Import

  6. In the file explorer, choose the VerkadaOfflineMode.crt file you downloaded from Verkada Command

  7. When the dialog box appears, check the box Trust this CA to identify websites and click OK

  8. Click OK to close Certificate Manager

Installing security certificate for Offline Mode in Chrome or Edge on Windows 10

  1. On the Account Settings page, find the section Offline Mode and click Download Certificate if you haven't downloaded it already.

  2. Open the Windows Certificate snap-in

  3. Right-click Trusted Root Certification Authorities, click Next and select All Task > Import, select the newly VerkadaOfflineMode.crt, click Next twice and Finish, a new window will show the import was successful

  4. Go back to Verkada Command and click Test Offline Connectivity from the Profile menu. This should return camera Offline Mode Available

When your computer goes into Offline Mode, the camera Video Quality will show Local and There is no internet connection. You are currently in offline mode with access only to cameras on your LAN banner will appear in your browser.


Run test to ensure offline mode connectivity

Once the security certificate is installed you need to identify which cameras can be accessed offline from your current location.

  1. Click on your organization name and then select Account Settings

  2. Find the section Offline Mode

  3. Click Test Offline Connectivity

  4. A dialog box will appear indicating the offline accessibility status for each camera in your organization.

  • Offline mode available: Camera is accessible to your device in offline mode

  • Not on the same network: Camera is not reachable the local area network (LAN).

  • Local streaming is not enabled: Local streaming needs to be enabled on the camera

  • Certificate not installed: Issue

Operating in offline mode

When you are in offline mode a banner will appear stating you are currently in offline mode. Offline mode is available when viewing individual camera live feeds and grids.


Note: Grids can take up to 30 seconds to start playing in offline mode.

Once the internet connection has been restored a banner will appear showing that you have regained internet connectivity.

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