Why has my organization disappeared?

A user must be a member at the organization level to see the organization in the drop down when they log in. The minimum user permissions required are viewer.

If your organization disappeared, it is because:

  • Your user account was removed from the organization 
  • The organization was deleted

Solution: 

  • If you are the affected user, contact the organization admin and have them add you account as a member of the organization
  • If a user has reported this to you, verify they are a member of the organization

Why are cameras missing from my organization? 

Sites do not inherit users from the organization or other sites. Users who are members of the organization cannot see cameras unless they have explicitly been added as members of the site or group where the the cameras reside. 

If cameras are missing, your user account is not a member site or group containing the cameras.

Solution: 

  • If you are the affected user, contact the site admin and have them add your account as a member of the desired sites and groups
  • If a user has reported this to you, add them as a member of the desired sites and groups

Why can't I access certain features or settings like other users?

If you are unable to access certain features or settings, it is because you have viewer permissions. Only admins can access all features and settings.

Solution: 

  • If you are the affected user, contact the organization or site admin and request they elevate your permissions to admin on the organization or desired site or group
  • If a user has reported this to you, elevate their permissions to admin on the organization or desired site or group
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