Verkada systems store all of their system data in the cloud, leveraging AWS cloud services, and Backblaze for the storage of cloud backups in Australia (AU), United States (US), Canada (CA), and the European Union (EU).

Note: Verkada cannot move data that is stored locally in the default image and video data location without a customer's consent and cooperation. Learn how Verkada manages and processes data.

Important. When you first created your organization, if you selected Europe as your data processing location, then the option to set a default data location is not available. All data types will default to Europe.

In Verkada Command, Org Admins can set the default image and video data location for their organization as follows:

Sign in to an Org Admin account.
In Verkada Command, go to All Products > Admin.
At the top, click Privacy & Security > Data Residency.
Next to Default Image & Video Data Location, click the dropdown and select the desired region for your data to be hosted and processed during org creation: US, European Union (EU), Canada (CA), and Australia (AU).

Feature details

Configuration data

Feature	Details	US	EU	CA	AU
Authentication and user management	Example: audit logs, user info, permissions Note: Authentication data is stored in the US (including CA and AU) and data for EU users is stored separately.	◉	◉

Video data

Feature	Details	US	EU	CA	AU
Local network video playback	When possible, cameras default to streaming over the local network when a user and device are authenticated.	◉	◉	◉	◉
Remote video playback	⚠ Important: Image and video data is proxied through our US-based AWS infrastructure. Note: Image and video data may be temporarily stored on the US infrastructure only if the configured organization region is US.	◉	◉
Cloud backup data	Every Verkada camera comes with 30 days worth of free cloud backup storage. This feature is enabled on a per-camera basis. If cloud backup has been configured and a camera goes offline: You can view all footage that has been successfully uploaded to the cloud prior to the outage. The camera continues to record locally, even if offline. Once the connection to the cloud is re-established, all footage is again backed up to the cloud. By default, cloud backup data is stored on Backblaze servers. If the chosen region is within the US or EU, the data is stored through Backblaze; for other regions, AWS is utilized.	◉	◉	◉	◉
Archives	Archives are stored using AWS cloud storage services, and these are stored on the corresponding region configured. When you archive a video clip in Command, the files are retained in Verkada’s cloud service indefinitely until one of the following events occurs: You delete the file in Command. You terminate your Verkada organization.	◉	◉	◉	◉
Thumbnails	In the cloud, the Verkada system stores thumbnail images related to the camera’s settings and status, including time and network connectivity. Thumbnails are briefly stored in camera memory before being uploaded to the cloud. Note: This data remains in the cloud as long as the camera retention or extended cloud backup retention allows. After this period, the Verkada system automatically deletes the oldest thumbnails.	◉	◉	◉	◉
Metadata	In the cloud, the Verkada system stores metadata related to the camera’s settings and status, including time and network connectivity. Metadata is briefly stored in camera memory before being uploaded to the cloud. Note: This data remains in the cloud as long as the camera retention or extended cloud backup retention allows. After this period, the Verkada system automatically deletes the oldest metadata. Note: Metadata (timestamp, and so on) is stored in our US-based AWS infrastructure, DynamoDB.	◉	◉

Analytics

Feature	Details	US	EU	CA	AU
People and Vehicle Analytics	When an Org Admin enables People and Vehicle Analytics, Verkada cameras capture high resolution images of people and vehicles in the scene. These images are processed on our US-based AWS infrastructure. See also User Guide for People Analytics.	◉	◉

Important: Outside of the onboard retention and cloud backup retention of the camera, no versions or copies of the video are retained, unless the video has been archived.

Set per-camera image and video data location

In Verkada Command, from the Admin tab, Org Admins and Site Admins can set individual cameras to different data storage locations, if desired.

In Command, sign in to an Org Admin account or an account with Site Admin privileges to the desired site.
At the top left, click All Products > Cameras.
On the Cameras page, select the desired camera.
At the bottom right of the camera live feed, click the Settings (gear) icon and open the camera's settings page.
On the settings page, select Privacy.
To the right of Data Storage Location, click the dropdown and select the desired region (US, EU, CA, AU) for your data to be hosted and processed. The Org Default is US.

Note: The location does not apply to authentication and analytics features, which are processed in the US.

Related resources

Need more help? Contact Verkada Support