Verkada devices are designed to maintain your network’s security while still offering remote access and easy management of your devices. In most cases, little to no updates to your network settings are required. Depending on your particular case, however, some configuration may be required to get your devices online.

IP Address

Verkada devices must be assigned a routable IP address via DHCP. For network security reasons, static IP addresses are not currently supported. A DHCP reservation is a hassle-free way to ensure the device receives a specific IP address via DHCP. If you need the camera's MAC address to create a reservation. The MAC address of an AC41 can be found on the sticker below the cable management compartment.

Firewall

Verkada devices need to communicate with specific domains owned by Verkada to provide you with a full-featured experience. All communication between a Verkada device and Verkada Command is over HTTPS using port TCP 443. Devices also use NTP to synchronize time with over UDP port 123.

Note: When Verkada devices communication with the Command, connections are made outbound from your LAN to our servers on the Internet

Depending on your firewall rules, you may need to whitelist Verkada’s server subdomain, control.verkada.com over TCP port 443

*.control.verkada.com

If you prefer to whitelist specific domains use these FQDNs over TCP port 443

api.control.verkada.com
relay.control.verkada.com
index.control.verkada.com
firmware.control.verkada.com
update.control.verkada.com

For the devices to perform NTP time synchronization, whitelist communication over UDP port 123 to the following FQDN and IP address

time.control.verkada.com
34.216.15.26

Access control devices require the additional domain whitelisted over TCP port 443

vcerberus.command.verkada.com

Viewing Stations require whitelisting subdomain command.verkada.com over TCP port 443

*.command.verkada.com

If you prefer to whitelist specific domains use these FQDNs over TCP port 443

vprovision.command.verkada.com
api.command.verkada.com
vecho.command.verkada.com
command.verkada.com

Proxy Servers

Verkada devices are incompatible with LANs that use proxy servers or require SSL inspection so please be sure to configure your network accordingly

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