The keypad directory on the TD63 allows tenants to be reached by dialing extensions. Each extension can be assigned to a call flow, making it easy to route calls to the correct destination.
Before you begin: Review how to configure intercom receivers.
Enable Keypad Directory
In Verkada Command, go to
All Products > 
Intercom.Select your intercom and click Settings.
Under Device, toggle on Multitenant Directory.
Enable long call codes
By default, extensions are limited to three digits or fewer to prevent conflicts with access PIN codes (four digits or more). You can disable access PIN codes to allow for longer extensions.
In Verkada Command, go to
All Products > Intercom.Select your intercom and click Settings.
Under Device, toggle on Enable Long Call Codes.
Configure your Directory
In Verkada Command, go to
All Products > Intercom.Select your intercom and click Receivers.
Note: The directory always includes one default entry tied to the call button. Pressing the button triggers that call flow.
At the top, click Add Tenant.
Enter a tenant name.
Enter the call code (extension).
(Optional) Upload a tenant logo. This will appear in the directory.
Click Continue.
Configure the receivers tied to the call code.
Note: See Add and Configure Receivers in Intercom for more information.
Repeat these steps until all directory entries have been added.
Dial a tenant
To call a tenant from the Keypad Directory:
Enter the tenant’s extension code (e.g., 123).
Press # to start the call.
You’ll be connected to the call flow linked to that extension.
Print your Directory
In Verkada Command, go to
All Products > Intercom.Select your intercom and click Receivers.
Select Print Directory.
(Optional) Upload a logo to display in the directory header.
Enter a unique name.
Add visitor instructions to explain how to use the directory.
Select the directory entries to display.
(Optional) Toggle on Tenant Logos to display logos.
Click Download PDF to generate the directory.
Need more help? Contact Verkada Support.