You need valid licenses to use Command. If you don't claim your licenses when adding new devices or products - or renew your licenses when they expire - you will lose access to most of your Command functionality after a 30-day grace period.

How will I know if my licenses are about to expire?

30 days before your license is set to expire, Verkada will send you an email notification and add a banner notification to your Command Organization.

How will I know if I have insufficient licenses?

Verkada will send you an email notification and add a banner notification to your Command Organization.

What happens if my licenses expire or I have insufficient licenses?

If you go out of compliance, Verkada will grant you a 30-day grace period where Command will still work as normal. At the end of this grace period, you will no longer have access to any of your devices or configure any settings. Alarms and Event notifications will also be disabled. You will, however, be able to delete devices and products so you get back into compliance in case you have insufficient licenses.

How do I regain full access to Command?

If your access to Command was limited due to insufficient licenses, you can either delete the products that are above your license cap to get back into compliance or contact your Verkada Partner or Sales Representative to purchase additional licenses.

If your access to Command was limited due to expired licenses, you can contact your Verkada Partner or Sales Representative to renew your licenses.

For immediate access, contact Support to grant you temporary access while you make the purchase.

Will my devices still be recording data?

As long as your Verkada devices are still connected they will continue to record data. This data will be available when you regain access to Command (as long as you're still within the retention period for the given device). Badges and Verkada Pass will still work as before, but you’ll be unable to change your settings via Command.