Your Command cloud service software licenses include unlimited storage for archived video clips. All archive footage will include a watermark in the top left corner for legal purposes.

Warning: All archived videos will be deleted if the camera that the archives came from is removed from Command

Note: As a general rule, the longer the video clip, the longer it will take the system to archive the footage. The max duration of an archive clip is 12 hours, which can be set under the Cameras section of the Admin tab.

Creating an archive

Archiving from Command

  • Click the Archive tab on the lower right-hand side of the video player

  • Click New Archive

  • Enter the date and time you wish to archive

  • (Optional) you can add Notes, chose to Share with Organization, or Blur All Faces

  • Click Archive

  • Once the archive is complete you can view it from the Archive tab or from the Archive page in the left-hand menu.

Archiving from a mobile app

  • Select the feed of the camera you would like to archive

  • Expand the feed to full screen

  • Tap the screen and click on the Archive Icon

  • Scroll to the start time of the event you are looking to capture

  • Select the left bracket in the lower left-hand corner to set the start time

  • Scroll to the end time of the event you are looking to capture

  • Select the right bracket in the lower right-hand corner to set the end time

  • Select the blue check icon in the lower middle to initialize the archive

  • (Optional) When the archive dialog box opens, choose whether to Make private or add Notes

  • Select Done to complete or Cancel to exit

  • The newly-started archive will show as "Retrieving from camera" until the footage has finished uploading to the cloud

Managing archives

To view all of your camera's archive's, From the Home Page select the Archive tab on the top right. There are several features available to make your archive viewing experience better.

  • Archives by default are filtered by Newest First but can be changed on top right

  • You can change the Filter on the top right by Oldest First, Latest Footage, or Earliest Footage

  • Hover over an archive and select the 3 dots to for the option to either Make the Archive Private or Public, Download the Archive, or, to Delete The Archive

Downloading archives

Once a historical clip has been archived, you can download it as an mp4 to store externally as needed. Archives can only be downloaded from Command, however; you can share the link to an archived clip from any platform.

Downloading an archive from Command

  • Select the archive you wish to download

  • Select the Download icon

  • An mp4 of the clip will download to your device

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