SIM Failover Alerts

Learn how to set up failover alerts for your gateway

Each Verkada cellular gateway has two SIM slots with an automatic failover mechanism. You can configure a gateway to trigger SIM failover alerts when the device fails over to the secondary SIM.

You need Site Admin permissions to create gateway alerts. Site Admins can designate Site Viewers as alert recipients.

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Create Alert > Events

1

Log in to Verkada Command.

2

On the Command homepage, left navigation, click Alerts.

3

At the top, click New Alert.

4

On Select Event, choose Gateway > SIM Failover.

5

On Gateways:

a. Choose to receive alerts from All Gateways, Sites, or Individual Gateways. b. Click Done and continue with the alert notification schedule.

Create Alert > Notification Schedule

1

On Notification Schedule, you must specify what days and times you want alerts to be sent. Events are generated 24/7 by default.

2

Click Done and continue with the alert notification.

Create Alert > Notification

1

On Notification, you can search for or select other Command users individually, or you can assign the alert to a group.

2

Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging-platform alerts, or email.

Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

3

(Optional) By default, you will be added to the alert created. To remove yourself, select the dropdown menu and click Delete.

4

Click Done and continue with the alert's optional settings, or finish the alert.

Optional settings

Create Alert > Operations

1

Toggle on Route to Operations to create a ticket from the alert.

2

(Optional) Select Ticket Instructions to add information to the ticket and click Done.

3

Click Done and continue to finish the alert.

Create Alert > Device Action

In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.

1

On Device Action, select the horn speaker(s) you want to play your message.

2

Select your notification preference (Text to Speech or Audio File).

a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

3

Click Done and continue to finish the alert.

Finish the alert

1

In the bottom right of the configuration window, click Next.

2

Enter a descriptive name for the alert.

3

Click Done to complete the setup.