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SIM Failover Alerts

Learn how to set up failover alerts for your gateway

Each Verkada cellular gateway has two SIM slots with an automatic failover mechanism. You can configure a gateway to trigger SIM failover alerts when the device fails over to the secondary sim.

Required. You need Site Admin permissions to create gateway alerts. Site Admins can designate Site Viewers as alert recipients.

Create Alert > Events

1

Log in to Verkada Command.

2

On the Command homepage, left navigation, click Alerts .

3

On the Alerts page, next to My Alerts, click .

4

On Select Event, choose Gateway > SIM Failover.

5

On Gateways:

a. Choose to receive alerts from All Gateways, Sites, or Individual Gateways. b. Click Done and continue with the alert recipients.

Create Alert > Recipients

1

On Recipients, you can search for and select other Command users individually or you can assign the alert to a group.

2

Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified either via a push notification, SMS, or email.

3

(Optional) By default, you will be added to the alert created. To remove yourself, select the dropdown menu and click Delete.

4

Click Done and continue with the alert notification schedule.

Note: Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

Create Alert > Notification Schedule

1

On Notification Schedule, you must specify what days and times you want alerts to be sent. By default, events are generated 24/7.

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2

Click Done and and continue with the alert device actions or finish the alert.

Create Alert > Device Action

In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.

1

On Device Action, select the horn speaker(s) you want to play your message.

2

Select your device’s notification preference (Text to Speech or Audio File).

a. For Text to Speech, enter the desired message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

3

Click Done and continue with finish the alert.

Finish the alert

1

Click Next on the bottom right of the configuration window once you have configured all the desired alert settings.

2

Enter a descriptive name for the alert.

3

Click Done and you will start to receive alerts.

Need more help? Contact Verkada Support.

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