Gateway GeoFence Alerts

You can enable GeoFence alerts for your gateway devices. These alerts will be raised if the configured gateway device leaves the pre-configured region.

Only Cellular Gateway devices are GeoFence applicable. This feature is not available on Wi-Fi Gateways.

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Configuration

Create Alert > Events

1

On the Command homepage, left navigation, click Alerts.

2

At the top, click New Alert.

3

On Select Event, select Gateway > GeoFence.

4

On Gateway Devices:

a. Choose to receive alerts from All Devices, Sites, or Individual Devices.

New devices added after alert creation will automatically generate alerts if you select Sites or All Devices.

b. Click Done to continue.

Create Alert > GeoFence Region

1

For all selected gateway devices, set a region on the map by plotting the points of the zone.

2

Set an Alert after period.

3

Click Apply to continue.

Create Alert > End of Event

1

(Optional) Set an End of Event alert for when the gateway returns inside the GeoFence region.

2

Click Done to continue.

Create Alert > Notification Schedule

1

On Notification Schedule, you must specify what days and times you want alerts to be sent. Events are generated 24/7 by default.

2

Click Done and continue with the alert notification.

Create Alert > Notification

1

On Notification, you can search for or select other Command users individually, or you can assign the alert to a group.

2

Select the dropdown menu next to a user or group to choose their notification method(s). Recipients can be notified via push, SMS, messaging-platform alerts, or email.

Any recipient added to this alert will see it appear under the Shared Alerts section of their Alerts page.

3

(Optional) By default, you will be added to the alert created. To remove yourself, select the dropdown menu and click Delete.

4

Click Done and continue with the alert's optional settings, or finish the alert.

Optional settings

Create Alert > Operations

1

Toggle on Route to Operations to create a ticket from the alert.

2

(Optional) Select Ticket Instructions to add information to the ticket and click Done.

3

Click Done and continue to finish the alert.

Create Alert > Device Action

In addition to notifying individuals, you can configure your horn speaker to play when an alert is triggered. These alerts can be text-to-speech or an uploaded MP3 file.

1

On Device Action, select the horn speaker(s) you want to play your message.

2

Select your notification preference (Text to Speech or Audio File).

a. For Text to Speech, enter a message up to 200 characters. b. For Audio File, drag and drop the file or click choose a file to upload your audio clip.

3

Click Done and continue to finish the alert.

Finish the alert

1

In the bottom right of the configuration window, click Next.

2

Enter a descriptive name for the alert.

3

Click Done to complete the setup.